Second National Conference on
Quality Health Care for Culturally Diverse Populations:
Strategy and Action for Communities, Providers, and a Changing Health System

Participants attending the 1998 pre-conference intensive training sessions commented on the value of a one-half to full day immersion on clinical, interpretation, and policy issues. The 2000 conference will continue to use this format for a limited number of issues -clinical training, health professions curricula development, organizational cultural diversity, and developing business plans/objectives. (Advanced enrollment - 30 participants per session.)

Plenary Sessions. The 2000 conference will use general plenary sessions to feature the core conference themes. Sessions will have 1-2 speakers, with ample time for audience Q&A.

Workshops. Two presenters will have 20 minutes each to address a specific cultural competence implementation or policy challenge from their own experience. A moderator will facilitate discussion and problem-solving or strategy-devising with the audience, which will be encouraged to comment on their related experiences, ask questions, and dialogue with the presenters and other participants.

Lectures. A traditional 20-minute presentation format in a larger lecture hall on topics that lend themselves to reporting or information sharing, e.g. new research, policy updates, overviews of cultural competence issues for newcomers to the issue. Sessions will feature 2-3 presenters or a moderated panel discussion.

Breakthrough Sessions. Informal, moderated roundtable discussions on emerging efforts related to quality health care for culturally diverse populations, with launch questions or challenge topics to prompt dialogue and information sharing.

Resource Center. The conference will have a large resource center that features invited poster sessions, and exhibits to facilitate information sharing beyond the formal conference sessions. This room will be organized by topical themes into presentation and networking areas. Poster or exhibit presenters will be available at the end of each day for informal discussion with visitors, and small tables and chairs will be available for people to sit down and network.

I-A1 Establishing a Community Based Interpreter Service

Priscilla M. Coudoux, Program Director, Community Health Connect, Northern Virginia Area Health Education Center
Karin Ruschke, MA, President, International Language Services

 

I-A2 Using Bilingual Staff to Meet Linguistic and Cultural Needs

Clair Matthews, Manager Multicultural Health Services, Liverpool Health Services

 

II-A1Teaching Physicians For, About and By the Community

Elizabeth A. Jacobs, MD, AMPP, Clinician Researcher, Division of General Medicine & Primary Care, Cook County Hospital; Assistant Professor of Medicine, Rush Medical College
Claire Kohrman, PhD, Director of Research and Development, Westside Health Authority
Dennis Vickers, MD, MPH, Chairman, Ambulatory Pediatrics, Cook County Hospital

II-A2 Accessing Sacred Stories: Cultural and Spiritual Assessment in a Clinical Setting

Rev. David F. Berg, MA, MDiv, Chaplain Supervisor, Fairview Recovery Services, Fairview University Medical Center

III-A Cultural Competence Curriculum Development (full day workshop)

Joseph R. Betancourt, MD, MPH, Assistant Professor of Medicine and Public Health, Associate Director, Center for Multicultural and Minority Health, Weill Medical College of Cornell University, New York Presbyterian Hospital
Melanie Tervalon, MD, MPH, Assistant Adjunct Professor, School of Medicine, Department of Anthropology, History and Social Medicine, University of California, San Francisco
Ronald D. Garcia, PhD, Senior Lecturer, Family and Community Medicine; Director, Hispanic Center of Excellence and Health Careers Opportunity Program; Assistant Dean for Minority Affairs; Stanford School of Medicine
Alexander R. Green, MD, Assistant Professor of Medicine, Associate Director, Primary Care Internal Medicine Residency, Weill Medical College of Cornell University
Amanda Houston-Hamilton, DMH, Associate Clinical Professor, Department of Psychiatry; Specialist, Department of Medical Anthropology, University of California, San Francisco
Jeffrey M. Ring, PhD, Director of Behavioral Sciences, Family Practice Residency Program, White Memorial Medical Center
Henry Ng, 4^th year medical student, Michigan State University Medical School

IV-A Building Culturally Competent Community Partnerships- The Next Level

Ira SenGupta, MA, Cultural Competency Training Manager, Cross Cultural Health Care Program

V-A Advocacy and Policy Development for Assuring Cultural Competence in Health Care, Part I

Heng L. Foong, Program Director, PALS for Health (Pacific Asian Language Services)
Deeana Jang, JD, Senior Civil Rights Analyst, Office for Civil Rights, US Department of Health and Human Services
Jane Perkins, JD, MPH, Director of Legal Affairs, National Health Law Program
Karin Wang, JD, Staff Attorney, Asian Pacific American Legal Center
Doreena Wong, JD, Staff Attorney, National Health Law Program

II-B1Cultural Competence for Physicians Serving Hispanic/Latino Patients

Ahmed Calvo, MD, Director of Medical Education, Scripps/USCD Family Practice Residency Program; Medical Director, Scripps Otay Family Health Center
Rafael Gonzalez-Amezcua, MD, Clinical Instructor in Medicine, University of California, San Francisco School of Medicine; Staff Physician, On Lok Senior Health Services
Conchita M. Paz, MD, Faculty Member, University of New Mexico School of Medicine and Southern New Mexico Family Practice Residency Program
Elena Rios, MD, MSPH, President, National Hispanic Medical Association
Norma Iris Villanueva, MD, Medical Consultant, Council of Spanish Speaking Organizations of Lehigh Valley; Clinical Assistant Professor, SUNY Downstate Medical Center

II-B2 Using Cultural Competence for Workforce Growth and Development

Ira SenGupta, MA, Cultural Competency Training Manager, Cross Cultural Health Care Program

III-B Cultural Competence Curriculum Development (continuation from the morning)

Continuation from morning session, III-A.

 

IV-B Improving Organizational Cultural Competence: Assessment and Services Planning

Dennis P. Andrulis, PhD, MPH, Research Professor, Department of Preventive Medicine and Community Health, SUNY Downstate Medical Center
John O'Brien, Chief Executive Officer, Cambridge Health Alliance

V-B Advocacy and Policy Development for Assuring Cultural Competence in Health Care, Part II

Same faculty as morning session, V-A.

8:30AM Welcome and Introduction

Warren T. Furutani, Elected Trustee, Los Angeles Community College District; Consultant to the Speaker, California Assembly Speaker, Robert Hertzberg
Julia Puebla Fortier, Director, Resources for Cross Cultural Health Care
Dennis P. Andrulis, PhD, MPH, Research Professor, SUNY Downstate Medical Center
Nathan Stinson, Jr., PhD, MD, MPH, Deputy Assistant Secretary for Minority Health, US Department of Health and Human Services

 

9:15AM Keynote Address

Reed Tuckson, MD, Senior Vice President for Professional Standards, The American Medical Association

10:30AM-12:15PM Plenary session, Dialogue: What's the Case for Providing Culturally Competent Services? Is There a Place for a National Strategy on Promoting Cultural Competency in Health Care?

Michael M. Hash, Acting Administrator, Health Care Financing Administration
Irene M. Ibarra, JD CEO, Alameda Alliance for Health

1-1 Roles of Governing Boards in Providing Care to Culturally Diverse Communities

Carrie Broadus, Board of Governors L.A. Care Health Plan
Charles F. McMillan, McMillan and Associates; Past Board Chair, Memorial Health University Medical Center

 

1-2 Community Advisory Committees: Successes and Challenges

Margie Akin, PhD, Cultural and Linguistic Services Specialist, Molina Healthcare, Inc.
Linda Jones, Community Relations Liaison, L.A. Care Health Plan

 

1-3 Improving the Quality of Language Assistance

Maria-Paz Beltran Avery, PhD, Senior Research Associate, Education Development Center, Inc.; Massachusetts Medical Interpreters Association
Carola E. Green, Team Leader, Interpreter Services Department, Cedars-Sinai Medical Center; Vice-President, California Healthcare Interpreters Association
Shiva Bidar-Sielaff, Board of Directors, National Council on Interpretation in Health Care

 

1-4 Leadership, the Business Case, and the Challenges of Being a Culturally Responsive Organization

John O'Brien, President, Cambridge Health Alliance
Hamish Robertson, Multicultural Health Unit, South East Sydney Area Health Service

 

1-5 Why Choose Cultural Competence: The Impact of Internal and External Factors on the Decision-making Process

Neils Agger-Gupta, MA, Doctoral Candidate, Fielding Institute

Julia Henion RN, MBA, Associate Administrator Ambulatory Care Services, Harborview Medical Center

Thomas D. Lonner, PhD, Research Manager, Cross Cultural Health Care Program Moderator: J. Carey Jackson, MD, MPH, MA, Medical Director, International Medicine Clinic, Harborview Medical Center

 

1-6 Public Health Systems and Managed Care Organizations Respond to Cultural Diversity

Vinodh Kutty, Project Coordinator, Hennepin County Project for Multi-Cultural Service Delivery
Kelvin Quan, CFO & General Counsel, Alameda Alliance for Health

 

1-7 Meeting the Health Needs of American Indians and Alaska Natives

Theda McPheron Keel, President & Chief Executive Officer, Wind Hollow Foundation
Laura A. Williams, MD, MPH, Assistant Clinical Professor, Department of Family Medicine, Director of Community Medicine and Outreach to Special Populations, UC Irvine College of Medicine
Moderator: Robert C. Like, MD, MS, Associate Professor and Director, Center for Healthy Families and Cultural Diversity, Department of Family Medicine, University of Medicine & Dentistry of New Jersey - Robert Wood Johnson Medical School

1-8 Sifting Through Cultural Competency/ Diversity Training Programs: Trainer and Client Perspectives on Essential Elements and Techniques

Laura Avakian, MA, Vice President-Human Resources, Massachusetts Institute of Technology
Suzanne Salimbene, PhD, President, Inter-Face International

 

Lecture 1 Strategies to Enhance the Diversity of the Health Professions Workforce: National and State Initiatives

Vanessa Northington Gamble, MD, PhD, Vice President for Community and Minority Programs, Association of American Medical Colleges
Bram Briggance, MA, Associate Director, California Workforce Initiative, Center for the Health Professions, University of California, San Francisco
Moderator: Guadalupe Pacheco, Special Assistant to the Director, Office of Minority Health, US Department of Health and Human Services

 

Lecture 2 Measuring Patient Satisfaction Among Culturally Diverse Populations

Tom Delbanco, MD, Richard and Florence Koplow - James Tullis Professor of General Medicine and Primary Care, Harvard Medical School; Chief, Division of General Medicine & Primary Care, Beth Israel Deaconess Medical Center; Founding Chair, The Picker Institute
Calvin Freeman, Principal, Calvin Freeman and Associates
Leo S. Morales, MD, PhD, Assistant Professor, University of California at Los Angeles; Consultant, RAND Health Program
Moderator: Ann Monroe, Director, Quality Initiative, California HealthCare Foundation

3:45PM Break

4:00PM End of day activities:

Exhibits
Poster sessions
Roundtable Discussions

A. Challenges of Translat ing Written Materials for Large Organizations

Elizabeth Butler, Director, Division of Beneficiary Measures, Standards and Intervention, Center for Beneficiary Services, Health Care Financing Administration
Ruth Coles, Leader of Diversity Resources, Providence Health Care
Bonita H. Jacques, MSW, Chief Office of Administrative Resources, Washington State Department of Social and Health Services
Aracely Rosales, Program Director, Latino Health Literacy Project, Health Promotion Council of Southeastern Pennsylvania, Inc.
Ilona Lee Manager, New South Wales Multicultural Health Communication Service (invited, but unable to attend)
Moderator: Julia Puebla Fortier, Director, Resources for Cross Cultural Health Care

 

B. Building a Foundation Strategy for Improving the Quality of Care for Diverse Populations

Joseph R. Betancourt, MD, MPH, Assistant Professor of Medicine and Public Health, Associate Director, Center for Multicultural and Minority Health, Weill Medical College of Cornell University, New York Presbyterian Hospital
Magda L. Garcia, PhD, Research Associate, University of Texas Health Science Center
Maren Monsen, MD, Senior Research Scholar, Filmmaker in Residence, Center for Biomedical Ethics, Stanford University
Moderator: Dora Hughes, MD, MPH, Program Officer, The Commonwealth Fund

5:45-7:00PM Cocktail Reception and Exhibits

Day Two: Friday, October 13, 2000

7:30AM Registration and Continental Breakfast.
Breakfast Breakthrough Session: Exploring Attitudes, Biases, and Stereotypes: The Challenge of Cultural Self-Awareness

Jeffrey M. Ring, PhD, Director of Behavioral Sciences, Family Practice Residency Program, White Memorial Medical Center

 

8:30AM Plenary Session: How Do We Achieve Cultural Competence in the Health Professions?     

Josepha Campinha-Bacote, PhD, RN, FAAN, Transcultural Health Care Consultant, Transcultural C.A.R.E.
Vince Pasquariello, MD, Kaiser Permanente Northern California Diversity Council

10:15AM Break

10:30-12:15PM Concurrent sessions: 8 workshops, 2 lectures

THEME 2 WORKSHOPS: Cultural Competence and the Clinical Encounter: Service Delivery and Training Implications for Health Organizations and Health Professionals

2-1 Innovations in Cultural Competency Curriculum Development for Health Professions Education

Sara Axtell, PhD, University of Minnesota Medical School
Francis G. Lu, MD, Clinical Professor of Psychiatry, University of California, San Francisco
Moderator/ Discussant: Deborah Danoff, MD, Assistant Vice President, Division of Medical Education, Association of American Medical Colleges

 

2-2 Management of Chronic Conditions in Diverse Populations

Osbourne Blake, MD, Southern California Permanente Medical Group
Ruben Halperin, MD, Southern California Permanente Medical Group
Katie Lai, PharmD, CDE, International Medicine Clinic, Harborview Medical Center
Doris Piccinin, MS, RD, International Medicine Clinic, Harborview Medical Center
Moderator: Kamala Allen, MHS, Deputy Director, Children in Managed Care Initiative, Center for Health Care Strategies

 

2-3 Training Health Professionals in Culturally Competent Environments

Robert Fleming, Director, Office of Diversity, Harvard Pilgrim Health Care
Brian Kan, MD, MSC, Assistant Clinical Professor, Internal Medicine and Pediatrics, UCLA School of Medicine, Cedars-Sinai Medical Center
Norma Rosales, MD, Assistant Clinical Professor of Pediatrics, UCLA School of Medicine, Venice Family Clinic

 

2-4 Culturally Appropriate Mental Health Treatment

Albert C. Gaw, FAPA, MD, Medical Director, Mental Health Rehabilitation Facility, City and County of San Francisco
Lucy Fisher, RN, MSN, CNS, Director of Staff Development, Mental Health Rehabilitation Facility, City and County of San Francisco
Sailaja Menon, MS, CAGS, Director, Refugee Mental Health and Training Services, Center For Multicultural Human Services

 

2-5 The Cost and Cost Benefits of Interpreter Services: Research from the Cutting Edge

M. Jean Gilbert, PhD, Medical Anthropologist, California State University, Long Beach
Elizabeth A. Jacobs, MD, AMPP, Clinician Researcher, Division of General Medicine & Primary Care, Cook County Hospital; Assistant Professor of Medicine, Rush Medical College

 

2-6 Race, Ethnicity and Culture in the Provision of Pharmaceutical Care

Kathryn A. Phillips, PhD, Associate Professor, Clinical Pharmacy,School of Pharmacy, University of California, San Francisco
Sharon Youmans, PharmD, Staff Pharmacist and Asst. Clinical Professor, School of Pharmacy, University of California, San Francisco
Michael E. Winter, PharmD, Professor and Vice Chair, Department of Clinical Pharmacy, School of Pharmacy, University of California, San Francisco
Moderator/ Discussant: Christopher Cullander, PhD, Assistant Dean for Student and Curricular Affairs, School of Pharmacy, University of California, San Francisco

 

2-7 Access to HIV/AIDS Services for Culturally Diverse Populations

Ruth Browne, Executive Director, Arthur Ashe Institute for Urban Health
Tashi Chodon, Diversity Trainer, Asian and Pacific Islander Coalition on HIV/AIDS (APICHA)
Bob Teague, MSSW Training Coordinator, San Francisco Area AIDS Education and Training Center, Department of Family and Community Medicine, University of California, San Francisco

 

2-8 Model Programs from the California Rural Indian Health Board

Andy Anderson, Associate Director of Managed Care, California Rural Indian Health Board
Linda Navarro, Director Public Information & Training, California Rural Indian Health Board
Joseph Saulque, Chair, California Rural Indian Health Board

 

Lecture 1 The Nursing Workforce and Cultural Competence

Beverly Malone, PhD, RN, FAAN, Deputy Assistant Secretary for Health, US Department of Health and Human Services
Tina McRee, Research Associate, California Workforce Initiative (CWI), Center for the Health Professions, University of California, San Francisco

 

Lecture 2 Provider Culture, Patient Diversity and the Influence on Treatment Decisions

Glenn Flores, MD, Assistant Professor of Pediatrics and Public Health, Boston University School of Medicine
Mack Lipkin, MD, Director, Division of Primary Care, New York University School of Medicine
Moderator: Lee M. Pachter, DO, Associate Professor, Pediatrics and Anthropology Head, Division of General Pediatrics, University of Connecticut School of Medicine

 

12:15-1:15PM Lunch
Lunch Address: The Vision of the California Endowment for Multicultural Health

Bob Ross, Chief Executive Officer, The California Endowment

1:30-3:15PM Concurrent sessions: 7 workshops, 2 lectures

THEME 3 WORKSHOPS: Designing Culturally Competent Health Systems and Programs

3-1 Listening to Patients about Culturally Competent Care: Qualitative and Quantitative Methods

Carl Ellison, Vice President, Memorial Hospital of South Bend (invited, but unable to attend)
Robert Fleming, Director, Office of Diversity, Harvard Pilgrim Health Care

 

3-2 Organizational Transformation

Janice Dreachslin, PhD, Associate Professor, Great Valley School of Graduate Professional Studies, Pennsylvania State University
Tawara Goode, Director, National Center for Cultural Competence
Ira SenGupta, MA, Cultural Competency Training Manager, Cross Cultural Health Care Program

 

3-3 Setting up and Running a Hospital Based Interpreter System

Wilma Alvarado-Little, Coordinator of Interpreter Services, Children's Memorial Hospital
Shiva Bidar-Sielaff, Coordinator of Interpreter Services, University of Wisconsin Hospital & Clinics
Ellen Rau, Community Outreach and Training Coordinator, Interpreter Services, Hennepin County Medical Center

 

3-4 Cultural Competence in Health Care Organisations: The Australian S.O.F.I. Model

Sam Choucair, RN, Director, Multicultural Health Unit, South East Sydney Area Health Service
Hamish Robertson, Multicultural Health Unit, South East Sydney Area Health Service

 

3-5 Participatory Quality Improvement (PQI)^(c): A New Methodology for Integrating Cultural Diversity into Improvement Processes

Joanne Kairys, MPH, Executive Director, Center for Healthy Families and Cultural Diversity
Christine Stroebel, MPH, Health Educator, Center for Healthy Families and Cultural Diversity

 

3-6 Assessing Cultural Competence Across Organizations

Magda L. Garcia, PhD, Research Associate, School of Public Health, University of Texas Health Science Center
Debra Vredenburg, PhD, Instructor, School of Professional Psychology, Wright State University
Moderator: Julie Loi Rocchio, Senior Policy Analyst, National Association of Public Hospitals and Health Systems

 

3-7 Diversity and a Changing Health Economy: Specific Challenges Facing Rural Areas

Sherlyn Dahl, Executive Director, Family Health Care Center
Marguerite Salazar, President/ CEO, Valley Wide Health Services

 

Lecture 1 Cultural and Linguistic Competence Standards: Consumers and Providers respond to the final recommendations from the HHS Office of Minority Health

Julia Puebla Fortier, Director, Resources for Cross Cultural Health Care
Rowena Bonoan, Manager, Family Health, Washington Business Group on Health
Miya Iwataki, Director, Office of Diversity Programs, Los Angeles County Department of Health Services
Moderator: Guadalupe Pacheco, Special Assistant to the Director, Office of Minority Health, US Department of Health and Human Services

 

Lecture 2 Health Literacy and Cultural Competence: Approaches and Challenges in Designing Health Informational Materials for Low-Literate or Non-Literate Populations

Aracely Rosales, Program Director, Latino Health Literacy Project, Health Promotion Council of Southeastern Pennsylvania, Inc.
Dean Schillinger, MD, Assistant Professor of Medicine, Division of General Internal Medicine, UCSF, San Francisco General Hospital
Mark V. Williams, MD, Assistant Professor of Medicine, Division of Medicine, Emory University School of Medicine
Moderator: George Flouty, MD, Medical Director, Public Health Programs, Pfizer Inc

3:15PM Break

3:30-4:15PM Plenary Session: "Managed Care and Culturally Diverse Populations"

George Halvorson, President and CEO, HealthPartners

4:15PM Break

4:30-6:00PM End of Day Activities:

Exhibits
Poster sessions
Roundtable Discussions

 

C. What are the Critical Elements of Cultural Competence Training?

Sara Axtell, PhD, University of Minnesota Medical School
Deborah Danoff, MD, Assistant Vice President, Division of Medical Education, Association of American Medical Colleges
Sunita Mutha, MD, Director, The Network, California Workforce Initiative, Center for the Health Professions, University of California, San Francisco
Ira SenGupta, MA, Cultural Competency Training Coordinator, Cross Cultural Health Care Program
Elena Rios, MD, MSPH, President, National Hispanic Medical Association
Moderator: Julia Puebla Fortier, Director, Resources for Cross Cultural Health Care

 

D. Challenges and Successes of Conducting Cultural Competence Assessments

Sam Choucair, RN, Director, Multicultural Health Unit, South East Sydney Area Health Service
Janice Dreachslin, PhD, Associate Professor, Great Valley School of Graduate Professional Studies, Pennsylvania State University
Magda L. Garcia, PhD, Research Associate, School of Public Health, University of Texas Health Science Center
Tawara Goode, Director, National Center for Cultural Competence
Debra Vredenburg, PhD, Instructor, School of Professional Psychology, Wright State University
Moderator: Dennis P. Andrulis, PhD, MPH, Research Professor, SUNY Downstate Medical Center

Day Three: Saturday, October 14, 2000

7:30AM Registration and Continental Breakfast

8:30-9:45 Plenary session: Federal and State Governments Set the Standard for Serving Culturally Diverse Populations

Thomas E. Perez, JD, Director, Office for Civil Rights, US Department of Health and Human Services
Bonita H. Jacques, MSW, Chief Office of Administrative Resources, Washington State Department of Social and Health Services

10-11:45AM Concurrent sessions: 7 workshops, 2 lectures

THEME 4WORKSHOPS: Trends in Policy Development to Assure Access to Quality Health Care for Culturally Diverse Communities

4-1 Policy and Advocacy Related to the Needs of Immigrant Children and their Families

Ann Morse, Program Manager, Immigrant Policy, National Conference of State Legislatures
Doreena Wong, JD, Staff Attorney, National Health Law Program

 

4-2 Reducing Racial and Ethnic Disparities in Health: How Cultural Competence Fits Into the Research and Demonstration Agenda of USDHHS

Denice Cora-Bramble, MD, Senior Medical Advisor on Cultural Competence, Office of the Director, Bureau of Primary Health Care
Imani Ma'at-Shambhala, EdD, Director, Reach 2010 Demonstration Program, Centers for Disease Control and Prevention

 

4-3 Advocacy on Language Services for Health Care

Deeana Jang, JD, Senior Civil Rights Analyst, Office for Civil Rights, US Department of Health and Human Services
Ernest Winsor, LLB, Staff Attorney, Massachusetts Law Reform Institute

 

4-4 Civil Rights Law and Language Services: Crafting an Agreement Between a Provider and the Federal Government

Mary O'Meara, M.Phil, JD, Interpreter Services Coordinator, Maine Medical Center
Ira Pollack, Regional Manager, Office for Civil Rights, US Department of Health and Human Services

 

4-5 Cultural and Linguistic Competence in Medicaid Managed Care

Tamara Allen, Office for Managed Care, Health Resource and Services Administration
Melba Hinojosa, MA, RN, Health Plan Advisor, MediCal Managed Care, California Department of Health Services

 

4-6 How State Governments are Tackling Cultural Competence

J. Ruben Lozano, PharmD, Deputy Director for Program Compliance, California State Department of Mental Health
Laurie Nsiah-Jefferson, MPH, Research Scientist, New Jersey Department of Health and Senior Services

 

4-7 Outcomes Measurement and Cultural Diversity

Joachim O. F. Reimann, PhD, Investigator, Center for Behavioral Epidemiology & Community Health, Graduate School of Public Health, San Diego State University
Dave Thom, MD, PhD, Director, Stanford Geriatric Education Center, Stanford University

 

Lecture 1 Public Health Departments and Cultural Competence:  Directors Describe How to Integrate Cultural Competence into Organizational Structure and the Delivery of Public Health Services

Mark Finucane, Director, Los Angeles County Department of Health Services
Lillian Shirley, Director, Multnomah County Department of Health
Nancy Peña, Interim Director, Department of Mental Health, Santa Clara Valley Health and Hospital System
Moderator: Wendy Jameson, MPP, MPH, Director, California Health Care Safety Net Institute

 

Lecture 2 Collecting Data on Race, Ethnicity, and Language: Perspectives from Government and the Frontline          

Wendy L. Quan, RN, MS, Assistant Medical Group Administrator/ Director of Ambulatory Administrative Services, Kaiser Permanente
Violet Ryo-Hwa Woo, MS, MPH, Program Analyst, Office of Minority Health, US Department of Health and Human Services
Moderator: Elizabeth A. Jacobs, MD, AMPP, Clinician Researcher, Division of General Medicine & Primary Care, Cook County Hospital; Assistant Professor of Medicine, Rush Medical College

11:45-12 Noon Break

12-1:00PM Plenary Session: Role of Foundations in Supporting Culturally Competent Health Care

Malcolm Williams, Grantmakers in Health

1:00PM Adjourn

Resource Center, The Wilshire Room - Poster Presentations
Thursday, October 12 and Friday, October 13, 2000 - All Day

Kaiser Permanente Live Wise Self-Care Kits: A Case Study of Sharing Our Knowledge with the Community

Robert A. Aboulache, MA, Health Educator, Kaiser Permanente
Debra R. Cohen, MPH, Health Educator, Kaiser Permanente

 

Case Management and Tools for Supporting Hispanic Families at Seattle Children's Hospital

Cesar Acuña, MA, Bilingual Case Manager, Seattle Children's Hospital
Kathy Salmonson, RN, BSN, Nursing Consultant, Center for Children with Special Needs and Chronic Health Conditions, Seattle Children's Hospital

 

Implementing New Technology to Provide Interpreter Services

Jeanette Anders, Director of Implementation, Medical Interpretation Programs, CyraCom International, Inc.
Paul Burns, Interpreter Quality Control and Ethics Program Inspector, CyraCom International, Inc.

 

Integration of a Community's Diversity into the Health Care Organization Mission and Health Education Program

Russell A. Bennett, Director, International & MultiCultural Services, Sharp Health Care

 

San Francisco General Hospital: Approaches and challenges in providing meaningful health information to a diverse community

Geri Berkvam, RN, PHN, FNP, Coordinator, Patient Education Resource Center, San Francisco General Hospital Medical Center
Jolie Pearl, RN, MPH, Patient Education Coordinator San Francisco General Hospital Medical Center

 

Cancer Information Service of Hawaii Partnership Program

Kenneth C. A. Gardiner, MA, EdD, Program Coordinator & Training Specialist, Cancer Information Service of Hawaii

 

The Role Of The Health Care Provider In Supporting The Transition Of Culturally Diverse Youth To Successful Adulthood

Sarah Geenan, PhD, Co-Investigator, Community Solutions, Oregon Health Sciences University: OIDD
Maria Mendez, Project Coordinator, Community Solutions, Oregon Health Sciences University: OIDD

 

Cultural Conflicts Relating to Health and End of Life Decisions

Sharon Geist, Nurse Manager, Harborview Medical Center

 

Sickle Cell Disease: Inpatient Cost Analysis and Government Expenditure

Colleen Jackson, RN, BSN, Apheresis Specialist, Cedar Sinai Medical Center

 

Shared Brokering: The Development of a Nurse/Interpreter Partnership when Providing Culturally Competent Care

Evelyn Labun, RN, DNSc, Assistant Professor, College of Nursing, University of North Dakota

 

Making the Case for Employing Anthropologists to Improve Culturally Competent Healthcare

Konane Martinez, MA, Intern, Molina Healthcare, Inc.; Doctoral candidate, Anthropology Department, University of California Riverside
Margie Akin, PhD, Cultural and Linguistic Services Specialist, Molina Healthcare, Inc.

 

Transgender Clinic at Tom Waddell Health Center

Linette Martinez, MD, Tom Waddell Health Center, San Francisco Department of Public Health

 

Perception of Need for Linguistic Interpreters and Effects on Implementing Programs

Natalie Martsh, MSW, Advocate, Community Health Partnership

 

Oral Health for All: New Models for Dental Care Delivery and Practice

Elizabeth Mertz, MPA, Project Director, The California Dental Access Project, Center for the Health Professions

 

Providing Quality TB Services for Culturally Diverse Populations: Highlights of the Integrated Santa Clara County Model

Patricia Nguyen, TB Health Education Associate, Santa Clara County Public Health
Janie Burkhart-Rudy, MPH, TB Health Education Coordinator, Santa Clara County Public Health
Rae Wedel, MPH, Special Projects, Santa Clara County Public Health

 

Establishment of a Health Services Clinic for Gay, Lesbian, Bisexual, Transgender, and Questioning (GLBTQ) Youth

Patricia Pérez-Arce, PhD, Health Center Director, Castro Mission Health Center

 

Checklists for Planning the Successful Institutional Cultural/Linguistic Competence Initiative

Suzanne Salimbene, PhD, President, Inter-Face International

 

"When Johnny (or Juan) Can't Read": The Impact of Functional Health Literacy and Language on Glycemic Control Among Patients with Diabetes Mellitus

Dean Schillinger*, H. Liu**, D. Osmond, J. Palacios*, C. Daher*, G. Diaz-Sullivan*, A. Bindman*, K. Grumbach**.(*Depts of Medicine, **Family and Community Medicine, and *** Epidemiology, University of Califonia, San Francisco, San Francisco General Hospital)

 

Integrating Demographic Information into Health Care Organization Strategy and Objectives

Beatriz Solis, MPH, Director of Cultural and Linguistics Services, L.A. Care Health Plan

 

Management of Chronic Conditions in Diverse Populations

Martha Tasinga, MD, Vice President, Medical Director, L.A. Care Health Plan

 

Safe Healthcare Project

Joseph G. Vargas, MPH, Program Supervisor, Orange County Health Care Agency Public Health Department, Safe Healthcare Project

 

Training Health Professionals to Meet the Health Needs of American Indians and Alaska Natives

Laura A. Williams, MD, MPH, Assistant Clinical Professor, Department of Family Medicine, Director of Community Medicine and Outreach to Special Populations, University of California, Irvine College of Medicine

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