THEME 3 - LECTURE 1:
Cultural And Linguistic Competence Standards: Consumers And Providers
Respond To The Final Recommendations From The HHS Office Of Minority Health
Assuring Cultural Competence in Health Care: Recommendations for National
Standards and an Outcomes-Focused Research Agenda
Sponsored by the HHS Office of Minority Health, Assuring Cultural
Competence in Health Care: Recommendations for National Standards and
an Outcomes-Focused Research Agenda recommends national standards
for culturally and linguistically appropriate services (CLAS) in health
care. Based on an analytical review of key laws, regulations, contracts,
and standards currently in use by federal and state agencies and other
national organizations, these recommended standards were developed in
1998-99 with input from a national project advisory committee. Following
a 3-month nationwide public comment period in 2000, the standards were
rewritten and will be published in the Federal Register this fall. This
presentation will focus on public reactions to the draft standards, an
overview of the revised standards, and how they will impact health care
providers, policymakers and advocates. It will be followed by reactions
from two key stakeholder representatives and an audience discussion.
Julia Puebla Fortier has more than 10 years experience
working in and writing about the health sector, and specializes in linguistic
and cultural competence in health care and Federal health policy analysis.
As founder and director of Resources for Cross Cultural Health Care,
she manages a national alliance individuals and organizations in ethnic
communities and health care organized to offer information and technical
assistance on linguistic and cultural competence in health care. Activities
include program design, policy development and analysis, research, and
community advocacy. RCCHC is a co-producer of the second national conference,
"Quality Health Care for Culturally Diverse Populations, to be held in
October 2000. With the National Conference of State Legislatures, Ms.
Fortier has developed and manages the DiversityRx website-a comprehensive
clearinghouse of information on model programs, policies and legal issues
related to cross cultural health-and its listserv of over 400 participants.
She is currently principal investigator for an HHS Office of Minority
Health-sponsored project to develop national model standards of cultural
and linguistic competence and an accompanying research agenda.
Julia Puebla Fortier
Director, Resources for Cross Cultural Health Care
8915 Sudbury Road
Silver Spring, MD 20901
Phone: (301) 588-6051
Phone: (301) 585-4898
Email: rcchc@aol.com
http://www.DiversityRx.org
Rowena R. Bonoan serves as Manager of Family
Health at the Washington Business Group on Health (WBGH). At WBGH, Ms.
Bonoan focuses on maternal and child health, women's health and work-life
issues. In addition, she is involved in projects addressing health disparities
at the workplace and the development of employer-public health partnerships.
Prior to joining WBGH, she obtained her master's degree in Public Health
from the Johns Hopkins University. While at Johns Hopkins, she instructed
and directed the implementation of a literacy-based health promotion program
for parents that emphasized preventive and women's health topics in conjunction
with a local community center and elementary school. Before receiving
her master's, Ms. Bonoan was a clinical study coordinator and special
projects manager at the Dermatology Laser Center at Massachusetts General
Hospital. She participated in both grant writing and clinical research
projects focused on laser applications for the treatment of vascular and
pigmented lesions.
Rowena R. Bonoan
Manager, Family Health
Washington Business Group on Health
50 F Street, Suite 600
Washington, DC 20001
Phone: (202) 628-9320
Direct: (202) 585-1800
Fax: (202) 628-9244
Email: bonoan@wbgh.org
http://www.wbgh.org
As Director of the Office of Diversity Programs for Los Angeles County
Department of Health Services (DHS), Miya Iwataki
is responsible for implementation of the DHS Diversity Vision, Mission
and Strategic Plan to establish systems to support diversity in the work
setting, and improve cultural competency in the delivery of health services
to diverse patient populations. She is collaborating in the development
of Cultural and Linguistic Standards for the Department, and chairs the
Diversity Operations Council. In 1998, Ms. Iwataki designed and implemented
the County's first Children's Health Policy Summit to establish a legislative
agenda and principles for children's health policy issues, and later was
Executive Director for the Commission on Children and Families.
Ms. Iwataki has many years of community advocacy. She is an appointee
to the Statewide Steering Committees of the State Department of Health-Office
of Multicultural Health Task Force, and the California Pan Ethnic Health
Network (CPEHN). Local Boards she serves on include Vice President of
the Asian Pacific Health Care Venture, Inc. and Asian Pacific Policy and
Planning Council (APPPCON). She has also worked as a Congressional Press
Director and held public broadcasting positions in both television and
radio.
Miya Iwataki
Director
Office of Diversity Programs
Los Angeles County Department of Health Services
313 North Figueroa Street, Room 801
Los Angeles, CA 90012
Phone: (213) 744-6421
Fax: (213) 765-1919
Email: miwataki@dhs.co.la.ca.us
Guadalupe Pacheco, MSW serves as a Public Health
Advisor and Special Assistant to the Deputy Assistant Secretary for Minority
Health, U.S. Department of Health and Human Services. Mr. Pacheco's professional
career spans more than 25 years. He has occupied mid-level and senior
level management positions in State and Federal government agencies, as
well as nonprofit organizations, focusing on health and human services
program and policy issues. His work experience includes designing and
implementing service delivery programs for diverse populations, developing
and executing annual budgets exceeding $20 million, managing annual procurement
activities ranging from $25,000 to $11 million, and providing oversight
of the human resources staffing and training requirements in a variety
of human services settings.
In his capacity as Special Assistant to the Deputy Assistant Secretary
for Minority Health, Mr. Pacheco is responsible for managing multiple
projects that address bilingual/bicultural health issues of racial and
ethnic minority communities. His duties include staffing and coordinating
the implementation requirements of the Department's Hispanic Agenda for
Action Initiative, which serves to enhance service delivery to Hispanic
Americans. Additionally, he is also responsible for coordinating cultural
competency activities through Office of Minority Health's "Center for
Linguistic and Cultural Competence in Health Care.
Mr. Pacheco received his BA and MSW from California State University
of Fresno.
Guadalupe Pacheco, MSW
Special Assistant to the Director
USDHHS Office of Minority Health
Suite 1050
5515 Security Lane
Rockville, MD 20852
Phone: (301) 443-3379
Fax: (301) 594-0767
Email: gpacheco@osophs.dhhs.gov
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