The Third National Conference on
Quality Health Care for Culturally Diverse Populations:
Advancing Effective Health Care through Systems Development, Data, and Measurement

October 2 - 4, 2002, Chicago, IL
Westin Chicago River North Hotel

Session D-5: Measuring the impact of cultural competence training on providers and institutions

Measuring the Impact of the Opening Doors Cultural Competence Training for Health Care Providers: Challenges and Successes

With funding from the Fund for Immigrants and Refugees and the Field Foundation of Illinois, the Asian Health Coalition of Illinois implemented the Opening Doors Cultural Competence training program in January of 2001. The goal of the program is to instill health care providers in the Chicago area with the awareness, knowledge, and skills to provide quality health care to multicultural patients. In order to assess the impact of the training on participants, with input from evaluation experts, AHCI developed an evaluation process and tools. The evaluation process components consist of pretest and post test surveys that measure the immediate impact of the training on participants including new knowledge gained and intentions to change behavior. In order to measure some intermediate outcomes, specifically actual change in behavior, follow up telephone interviews are conducted with participants, 1-2 months after the training.

To date, the Opening Doors program has provided 17 trainings reaching over 260 providers in the Chicago area. Our preliminary evaluation findings reveal that 84.62% of the survey participants were inspired to change the way they interact with clients as a result of the training. In addition, majority of the participants stated that they would take one or more of the following actions as a result of the training:

• Share information about cultural competence with others,
• Apply ideas learned from the training in their interaction with clients, and
• Encourage their program, department, or organization to apply ideas learned from training and to get training on cultural competence.

In addition to presenting the evaluation findings from the Opening Doors program we will also focus on the following topics:

• an overview of the project (development and progress to date)
• an overview of the evaluation method and tools used
• presentation of revisions made on the evaluation process and tools and discussion of preliminary data collected and,
• presentation and group discussion on the challenges and successes of the evaluation process.

Participants will be encouraged to share their own experiences pertaining to evaluation methodologies used in the cultural competence field. In addition, audience members will have the opportunity to break out into small groups and problem solve real life issues encountered in the Opening Doors program that may be relevant to others undertaking similar work.

Susan Kim is a Project Coordinator at the Asian Health Coalition of Illinois (AHCI) where she directs the Opening Doors Cultural Competence Training Program. The goal of the program is to instill heath care providers with the knowledge and skills to provide quality care to multicultural clients. Susan has extensive experience designing, teaching, leading, and evaluating the Opening Doors cultural competence training curriculum.

Prior to joining AHCI, she was a Program Officer at the New York Academy of Medicine. Her work at the Academy focused on the development of structures and procedures to enhance broad-based community participation and decision making in the work of public health. She also served as an Americorp VISTA community organizer on the Healthy Neighborhoods Project in Fort Worth, TX. Susan received a Masters in Public Health at the University of Illinois at Chicago, School of Public Health and a Bachelor of Arts in Biology from Washington University in St. Louis.

Susan Kim, MPH
Project Coordinator
Asian Health Coalition of Illinois
4554 North Broadway, Suite 306
Chicago, IL 60640
Phone: 773-878-0761
Fax: 773-878-0783
E-mail: susan@asianhealth.org
Web: http://www.asiahealth.org

 

Cultural Competency Training for Health Care and Social Service Providers who serve the Hispanic & Latino Culture: Awareness, Knowledge & Skill Sets and Application

The Hispanic and Latino population is growing exponentially. They bring with them, their language, history, beliefs, worldviews and traditions. This growing culture requires culturally competent services in all health care systems. It requires more than speaking a few words of Spanish. Through a grant from the Health Foundation of Greater Cincinnati, our company was secured to provide the training, consultation and quality assurance for health care and social service providers who serve the Hispanic and Latino community. A total of approximately twenty health center and clinic sites are targeted in the Greater Cincinnati and Northern Kentucky areas for involvement in this initiative. Their involvement includes training, consultation and quality assurance via our company, Culturally Competent Communications. Culturally Competent Communication developed a three phase training program for health care providers in Northern Kentucky and the Greater Cincinnati community. These three hallmark phases include Awareness, Knowledge & Skill Sets, and The Application. Additionally we developed a worldclass Quality Assurance Model, (H3+C3 Model) that assesses the performance and quality of services provided to the Hispanic and Latino culture.

This session will address our innovative approach that incorporates five specific and key elements. They include:

1. Face to face consultations with health care and social service providers, along with the Hispanic and Latino clients they serve among twenty different health care sites.
2. Our copyrighted Quality Assurance Model and Measurement Tool, "H3 + C3," that utilizes twenty indicators for measuring cultural competency in health care systems.
3. Cultural competency training for health care agencies using the Logan Love model of cultural competency, and offering three four hour sessions: Phase I Awareness; Phase II Knowledge and Skill Sets; and Phase III Application, over the course of a year.
4. Collaborative efforts are integrated from community organizations and other stakeholders, advocating for or serving the Hispanic and Latino population.
5. Relationship Building and the development of forums for cultures to dialogue from both inter and intra group dynamics. Development of AHA (African-Americans, Hispanics, and Appalachians)

Challenges and Lessons Learned (To be discussed during Presentation):

1. Working in a collaborative effort with non-profit organizations.
2. Collaborating with cultures’ different from your own.
3. Working with health care centers, departments, and clinics.
4. Finding culturally competent human resources to support the initiative.
5. Marketing and public relations issues.

   Revella Logan Love, PhD
   President & CEO
   Culturally Competent Communication
   7373 Brookcrest Drive, Suite 321
   Cincinnati, OH 45237
   Phone: 513-731-5683
   Fax: 513-731-1892
   E-mail: CCCworldclass@aol.com

Dr. Revella Logan Love founded Culturally Competent Communications in 1993, after years of providing personal and professional development for individuals, groups, churches, social service organizations and corporations. She and CCC consultants provides consultation, training, coaching, leadership development, and keynote speaking engagements to fortune 500 companies, educational institutions, and organizations throughout the United States. She earned her BA degree in Social Work and Political Science from Eastern Ky. University, a M.Ed. from the University of Cincinnati and her PhD in Psychology and Multicultural Studies from the Union Institute and University in Cincinnati Ohio. Dr. Logan Love has been the recipient of awards and recognition for her advocacy and work in the areas of personal and professional development and the betterment of multicultural relations. Dr.Logan Love is also a professor at Northern Kentucky University where she teaches Race and Gender.

Rina Annett Wallace, PhD
Vice President & Chief Liaison Officer
Culturally Competent Communication
7373 Brookcrest Drive, Suite 321
Cincinnati, OH 45237
Phone: 513-731-5683
Fax: 513-731-1892
E-mail : CCCworldclass @aol.com

Dr. Rina Annett Wallace is the Vice President and Chief Liaison Officer with Culturally Competent Communications and has been with CCC since 1999. She has worked with various diverse groups over her career. Through CCC she provides personal and professional development for individuals, groups, churches, social service organizations and school systems. She also provides coaching, coaching, team building and leadership development to groups and individuals throughout the community. Dr. Wallace specializes in psychology of human behavior with adults and children. Her B.A is in Business Administration, M.Ed. in Agency and Community Counseling, and PhD in Clinical Psychology with specialty in Black Family Relations. Dr. Wallace is an excellent facilitator and takes critical thinking to another level.

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