Agenda

The following agenda from the 1998 conference has links to abstracts, bio and contact information for each presenter who submitted this information. This is an excellent resource on programs and experts in cultural competence from around the country (including special guests from Australia).

With five tracks designed to address the concerns of these perspectives, conference attendees can expect

Health care management and organizational improvement:
making cultural competence an integral part of quality management, especially in managed care; improving health status and market share; costs and financing of cultural competence programs; creating excellence in a

Clinical practice and training:
practitioner tools for improving outcomes for diverse populations; integrating cultural competence into the health care setting; adapting training and education curricula to address the needs of diverse

Community concerns and expertise:
strategies for effective collaboration with health care organizations and providers; approaches to successful development and implementation of service guidelines and standards

Policy and accreditation:
emerging legal, policy, accreditation and HEDIS trends; identifying specific quality measures from managed care organizations and states like California and Massachusetts

Research and Education:
current research and strategies for documenting the impact of linguistically and culturally appropriate care on outcomes, satisfaction, efficiency and quality.  

Preconference Intensive Workshops
Thursday, Oct. 1, 1998

Sponsored by the Cross Cultural Health Care Program and Resources for Cross Cultural Health Care

These three to six hour workshops will offer the opportunity to participate in small, intensive training sessions. Workshops will be team-taught by experts from around the country, and participants will learn specific techniques and take home informational materials to use in their own work settings.

All four tracks run simultaneously "A" workshops run from 9 a.m.-12 p.m., "B" workshops run from 1:30 p.m.-4:30 p.m. you may mix and match tracks. Please note that track 3 is an all day workshop. Workshop registration is limited. Use the main registration form to sign up.

Track 1: Medical Interpretation

1-A. Designing an Interpreter Training Program: This workshop will compare different interpreter training programs and techniques from around the country. Participants will walk through a series of exercises to help them identify what they want in a training, selecting trainees and choosing training approaches, and mobilizing existing resources to start and sustain a program.

1-B. Communicating Effectively through an Interpreter: This interactive workshop is targeted at health care providers and includes information on the dangers of poor communication in health care, benefits of using trained interpreters, and techniques for working with professional interpreters, techniques for getting the best out of an untrained interpreter, and problem-solving in interpreted interviews.

Track 2: Cultural Competence Training and Assessment

2-A. Developing Personal Cultural Competence Skills in Family and Community Health: In a fast-paced, interactive format, participants will learn how to use cultural competence tools in their practice by exploring how cultural misunderstandings contribute to negative dynamics between patient and provider, and between clinical team members. Bridging the differences between the culture of Western biomedicine and individual patient beliefs will also be addressed.

2-B. Cultural Competence Program Assessment and Staff Training: This workshop will describe how to prepare for and implement a cultural competence training program for organizational staff. It will cover organizational assessments to identify needs and resources related to cultural competence, customizing a training program, selected training techniques, and long-term follow-up.

Track 3: Cultural Competence Curriculum Development

Part one of this workshop will explore model curricula on cultural competence in use at different academic health professions training programs around the country. The afternoon session will lead participants through the development and/or enhancement of their own cross-cultural health curriculum for students and faculty in health professions training programs.

Track 4: Advocacy and Policy Development for Culturally Diverse Populations

4-A. This workshop will demonstrate how to use two highly effective policy tools to advocate for increased access to linguistically and culturally appropriate services for diverse populations. Participants will learn about the government agencies involved in overseeing civil rights laws and Medicaid, successful efforts to use these policies to improve access to services, and advocacy tools and strategies for Title 6 complaint filing and Medicaid managed-care contract language development.

4-B. Mending the Safety Net: Access to Services for Immigrant Refugees. Participants will share information and strategies on the impact of changing eligibility requirements, and ways to advocate for reinclusion and strengthening safety net providers.

Friday, October 2, 1998
7:00-8:30 AM		Registration, Continental Breakfast
8:30-9:00 AM		Welcome and Introduction Jeremiah A. Barondess, MD President, The New York Academy of Medicine Rosa M. Gil, DSW Health Policy Advisor to Mayor Rudolph W. Giuliani, City of New York Dennis P. Andrulis, PhD, MPH Head, Office of Urban Populations, The New York Academy of Medicine Julia Puebla Fortier Director, Resources for Cross Cultural Health Care
9-11:00 AM		Opening Plenary Session
		Community Voices: Health Care Concerns of African Americans, American Indians, Asian/Pacific Islander Americans, and Latinos Clayton Fong Executive Director, National Asian Pacific Center on Aging Theda McPheron-Keel President & Chief Executive Officer, Wind Hollow Foundation Elba Montalvo Executive Director, Committee for Hispanic Children and Families, Inc. (invited) Elijah Saunders, MD Associate Professor, Department of Medicine, Head, Division of Hypertension, University of Maryland Hospital and School of Medicine How America is Changing: The Impact of Demographics and Cultural Diversity on Health Care Harold L. Hodgkinson, PhD Director, Center for Demographic Policy, Institute for Educational Leadership
11:00-11:15 AM		Break
11:15-12:00 PM		Keynote Presentation
		The Impact of Health Care System Changes, Managed Care, and The Marketplace: Why Health Care Providers Should Incorporate Cultural Competence into Their Way of Doing Business Risa J. Lavizzo-Mourey, MD, MBA Director, Institute on Aging, University of Pennsylvania School of Medicine
12:00-1:00 PM		Networking Lunch
1:15-2:00 PM		Featured Speaker
		The Spirit Catches You and You Fall Down: The Challenges of Cultural Competence Anne Fadiman Author, "The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures," Editor, The American Scholar
2:30-4:00 PM		Theme One Workshops: The Needs of Diverse Communities and Health Care Providers Under One Mission

These workshops will consider the importance of developing collaborations with communities and community based organizations/providers, and integrating the consumer perspective in understanding, and planning for culturally diverse health care needs.

Track 1-1: Management And Organizational Improvement

1-1A: Doing Well By Doing Good: The Role of Organizational Leadership in Incorporating the Needs of Culturally Diverse Communities into Health Care Planning and Service Delivery

John G. O'Brien
Chief Executive Officer, Cambridge Health Alliance
Barbara A. Stern
Vice President, Diversity, Harvard Pilgrim Health Care

1-1B: Cultural Diversity and Health Services Delivery: Lessons from Abroad

Barbara Bogomolov, RN, MS
Manager, Community Health, Refugee Health and Interpreter Services, Barnes-Jewish Hospital/ BJC Health System
Sam Choucair, RN
Director, Multicultural Health, South Eastern Sydney Area Health Service
George Totidis, MSA
Senior Policy Analyst, NSW Department of Health

Track 1-2: Clinical Practice And Training

1-2: The Community and The Health Professional: Implications for Quality of Care and Clinical Effectiveness

Henry Chung, MD
Medical Director, Chinatown Health Clinic and Flushing Primary Care Center
J. Carey Jackson, MD, MPH, MA
Medical Director, International Medicine Clinic, Harborview Medical Center

Track 1-3: Community Concerns And Expertise

1-3A: The Role of Consumers and Community Organizations in Advocating for the Health Care Needs of Diverse Populations

Moira Delgado
Consultant, Multilingual Managed Care Project, Refugee Services Alliance
Vinodh Kutty
Executive Director, The Center for Cross Cultural Health
Wendy L. Siegel, MA
Partner and Chief Policy and Research Officer, Millennia Consulting, LLC

1-3B: Roundtable: Starting-up and Managing Community Interpreter Banks

Moderator: Karen Aidem, MBA
President, Community Wealth Ventures
Shelley Cooper Ashford
Executive Director, Center for Multicultural Health
Priscilla M. Coudoux
Program Director, Cross-Cultural Health, Northern Virginia Area Health Education Center
Linda Okahara
Community Services Director, Asian Health Services
Karin Ruschke, MA
Associate Director, Health Care Interpreting Services, Chicago Health Outreach

Track 1-4: Policy And Accreditation

1-4: How Policymakers, National Organizations, and Foundations Can Identify and Incorporate Health Needs of Culturally Diverse Populations into Broader Public Health and Community Objectives

Thomas W. Chapman, MPH
President & Chief Executive Officer, The HSC Foundation, Director, Opening Doors
Michael J. Scotti, Jr., MD
Vice President, Medical Education, American Medical Association

Track 1-5: Research And Evaluation

1-5: The Needs of Ethnically Diverse Consumers and Communities in Research and Evaluation

Eric J. Hardt, MD
Firm Chief, Geriatrics & Medical Consultant, Interpreter Services, Boston Medical Center
Beverly Weidmer Ocampo, MA
Survey Analyst, Survey Research Group

These sessions will address the challenges encountered by health care professionals in treating and managing the care of increasingly diverse patient populations in the US. They will also address strategies for responding to linguistic and cultural needs in health care encounters and examine training and curricula methods to support and prepare health professionals.

Track 2-1: Management And Organizational Improvement

2-1: Providing Incentives and Support for Culturally Competent Clinical Care

Don Garcia, MD, MPH
Medical Director, Health Net
R. Stephen Trosty, JD, MHA
Director, Risk Management, Mutual Insurance Corporation of America (MICOA)

Track 2-2: Clinical Practice And Training

2-2a: Ethical Issues in Treating Linguistically and Culturally Different Patients

Barbara A. Babbit, RN, MA
Associate for Diversity Studies, Minnesota Center for Health Care Ethics
Gabriel Moore
Multicultural Education and Development Officer, Northern Sydney Health
Dorothy E. Vawter, PhD
Associate Director, Minnesota Center for Health Care Ethics

2-2b: Training Clinicians in Cultural Competence

J. Emilio Carrillo, MD, MPH
Assistant Professor of Medicine, Cornell University Medical College
Jean Gilbert, PhD
Director of Cultural Competence, California Division, Kaiser Permanente
Barbara C. Staggers, MD, MPH
Director, Adolescent Medicine & Multicultural Affairs, Children's Hospital Oakland

2-2c: Cultural Competence Issues and Mental Health: Practice and Standards Issues

Julian Chow, PhD
Assistant Professor, School of Social Welfare, State University of New York at Albany
J. Ruben Lozano, PharmD
Deputy Director, Program Compliance, California State Department of Mental Health
Francis G. Lu, MD
Director, Cultural Competence & Diversity Program, Department of Psychiatry, San Francisco General Hospital

Track 2-3: Community Concerns And Expertise

2-3: How do Culturally Diverse Patient Groups Understand and Experience the American Health System? Issues for Clinicians and Organizations

Daniel J. Murphy, MD
Medical Director, Cascade Medical Clinic
Ira SenGupta, MA
Cultural Competency Training Coordinator, Cross Cultural Health Care Program

Track 2-4: Policy And Accreditation

2-4: The Role of The Government and Professional Organizations in Supporting a Culturally Diverse Health Professions Workforce

Ciriaco Q. Gonzales, PhD
Director, Division of Disadvantaged Assistance, DHHS, HRSA, Bureau of Health Professions
Herbert W. Nickens, MD, MA
Vice President, Community and Minority Programs, Association of American Medical Colleges

Track 2-5: Research And Evaluation

2-5a: Quality and Efficiency in Delivering Medical Interpretation Services

Maria Paz Avery, MA
Senior Research Associate, Educational Development Center, Inc., Chair, Advisory Board, Massachusetts Medical Interpreters Association
Carole R. Roth, PhD
Director, Speech-Language Pathology, Hennepin County Medical Center
Palma L. Valverde
Director, Bellevue Interpreters Program, Assistant Director of Training and Development, New York City Health and Hospitals Corporation

2-5b: Does Cultural Competence Work? Issues in Training and Practice

Kathleen A. Culhane-Pera, MD, MA
Director, Multi-Cultural Family Medicine, HealthPartners' Family Practice Residency
Patricia Hernandez, RN
Asthma Nurse Coordinator, Asthma Control and Education (ACE) Program, Hartford Hospital
Jane Z. Reardon, MSN, RN
Acute Care Nurse Practitioner, Hartford Hospital
Yvette Roubideaux, MD, MPH
Senior Fellow in Indian Health, University of Washington School of Medicine

 

12:45-1:45 PM		Networking Lunch
2:00-3:30 PM		Theme Three:
		Designing Culturally Competent Health Systems And Programs

These sessions address the elements of culturally competent health care organizations and how to monitor program and cost effectiveness.

Track 3-1: Management And Organizational Improvement

3-1a: Cultural Diversity Cornerstones for Administration and Management

Marilyn R. Gellner, MSW, MA
Project Manager, Office of Diversity, Harvard Pilgrim Health Care
Molly McNees, MA
Special Assistant to the Executive Vice President, Sunset Park Family Health Center of Lutheran Medical Center
David Small, MHP
Area Coordinator, Multicultural Health Services, Northern Sydney Health

3-1b: Marketing to Diverse Communities

John Bluford
Administrator, Hennepin County Medical Center
Chris Law
Regional Director & General Manager, Asian Initiative, Oxford Health Plans
Dennis J. Lum, MPH
Marketing Director, Golden Gate Service Area, Kaiser Permanente

3-1c: The Culturally Competent Organization: Design and Assessment and Strategies

Dennis P. Andrulis, PhD, MPH
Head, Office of Urban Populations, The New York Academy of Medicine
Laura Avakian, MA
Senior Vice President, Human Resources, Beth Israel Deaconess Medical Center
Wendy L. Siegel, MA
Partner and Chief Policy and Research Officer, Millennia Consulting, LLC

Track 3-2: Clinical Practice And Training

3-2: Training Organizational Staff to be Culturally Competent: Issues and Strategies

Claudia Bertram
Manager, Multicultural Health, Wentworth Area Health Service
Bob Teague, MSSW
Cultural Competence Training Coordinator, Texas Department of Health, HIV / STD Health Resources Division

Track 3-3: Community Concerns And Expertise

3-3: Culturally Diverse Communities and Health Services Design: The Role of Community and Consumers in Monitoring Health Services Design

Dennis deLeon
President, Latino Commission on AIDS
Claire Kohrman, PhD
Jacqueline Reed, MA
Executive Director, Westside Health Authority
Ellen Wu, MPH
Director, Health Education and Cultural/ Linguistic Services, Alameda Alliance for Health

Track 3-4: Policy And Accreditation

3-4: Cultural Competence Standards Development and Actual Provider Performance: Does the Ideal Match Reality?

Iris A. Garcia
Policy Advisor, Massachusetts Division of Medical Assistance
James Mason, PhD
Cultural Consultant, Georgetown National Center on Cultural Competency
Miguel Tirado, PhD
Dean of Graduate Studies, Professor of Health and Human Services, California State University - Monterey Bay

Track 3-5: Research And Evaluation

3-5: Essential Indicators of Cultural Competence: Trends in Provider Practice and Standards

Amy B. Bernstein
Senior Research Manager, Alpha Center
Guadalupe Pacheco
MSW, Special Assistant to the Director, Office of Minority Health, DHHS
Julia Puebla Fortier
Director, Resources for Cross Cultural Health Care

 

3:30-4:00 PM		Break and Refreshments
4:00-5:30 PM		Plenary Panel
		What Purchasers Representing a Diverse Workforce Want From Healthcare Providers. Bruce C. Vladeck, PhD Professor of Health Policy, Mount Sinai School of Medicine, Senior Vice President for Policy, Mount Sinai Medical Center

Sunday, October 4, 1998
8:00-9:00 AM		Continental Breakfast
9:00-10:00 AM		Plenary Panel Presentation:
		Federal, State, and Non-Governmental Policy Initiatives Affecting Diverse Populations Michael Hash Deputy Administrator, Health Care Financing Administration Russell Kulp, MA Assistant Commissioner, Massachusetts Division of Medical Assistance Esta-Lee Stone, MS OTR/L Director Clinical Projects
10:00-10:15 AM		Break
10:15-11:45 PM		Theme Four Workshops:
		Trends In Policy Development To Assure Access To Quality Health Care For Culturally Diverse Communities

This session will feature the role of government, national organizations, and funders in addressing the financing, legal, regulatory and accreditation issues related to delivering health services to diverse populations.

Track 4-1: Management And Organizational Improvement

4-1: How Providers and Policymakers Work Together to Deliver Culturally Competent Services

J. Ruben Lozano, PharmD
Deputy Director, Program Compliance, California State Department of Mental Health
Julie Matsumoto, MSPH, RD
Health Policy/ Cultural & Linguistic Services Consultant
Alonzo L. Plough, PhD, MPH
Director, Seattle - King County Department of Public Health

Track 4-2: Clinical Practice And Training

4-2: National Leadership and Cultural Competence in Medical Education

Deborah Danoff, MD
Assistant Vice President, Division of Medical Education, Association of American Medical Colleges
Francis G. Lu, MD
Director, Cultural Competence & Diversity Program, Department of Psychiatry, San Francisco General Hospital, Clinical Professor of Psychiatry, University of California, San Francisco
Elena Rios, MD, MSPH
President, National Hispanic Medical Association Respondents
B. Li, MD
Associate Professor of Pediatrics, Ohio State University, Division of Gastroenterology, Columbus Children's Hospital
Martha Medrano, MD, MPH
Assistant Director, Hispanic Center of Medical Excellence, University of Texas Health Science Center, San Antonio
Yvette Roubideaux, MD, MPH
Senior Fellow in Indian Health, University of Washington School of Medicine

Track 4-3: Community Concerns And Expertise

4-3: Advocacy, Community Representation, and Developing Effective Policies for Cultural Diversity in Health Care

Linda Okahara
Community Services Director, Asian Health Services
Kathy Poulos-Minott
Advocate, Language Access Program, Crossing Cultures
Meryl C.S. Troop
Director, Deaf Services & Multicultural Diversity, Department of Mental Health, Mental Retardation, & Substance Abuse, State of Maine
Ernest Winsor, LLB
Staff Attorney, Massachusetts Law Reform Institute

Track 4-4: Policy And Accreditation: The Role Of The Federal, State And Local Governments In Assuring Access For Diverse Populations: The Role Of Medicaid Managed Care And Other Health Programs

4-4a: The Role of State Governments

Melba Hinojosa, MA, RN
Health Plan Advisor, MediCal Managed Care, California Department of Health Services
Velvet Miller, PhD
Deputy Commissioner, New Jersey Department of Health and Human Services
Suganya Sockalingam, PhD
Director, Office of Multicultural Health, Oregon Health Division, Department of Human Services

4-4b: The Role of The Federal Government

Michael R. Carter
Regional Manager, Region II, Office for Civil Rights, U.S. Department of Health and Human Services
David Clark
Senior Advisor, Health Care Financing Administration
Leonard G. Epstein, MSW
Senior Advisor on Cultural Competency Programs, Bureau of Primary Health Care, HRSA, Office of Minority and Women's Health
Walter W. Williams, MD
Office of Minority Health, Centers for Disease Control and Prevention

4-4c: State Child Health Insurance Program and Medicaid Initiatives: Innovations in Access to Quality Care for Children from Diverse Communities

Cheryl Boyce
Director, Office of Minority Health, State of Ohio
Lillian K. Gibbons, DrPH
Director, Children's Health Initiatives, Center for Medicaid and State Operations, Health Care Financing Administration TBA, Pacific Medical Center

Track 4-5: Research And Evaluation

4-5: The Role of Accrediting Agencies in the Development of Guidelines and Standards for Effective Care To Culturally Diverse Consumers

Moderator: Carolyn B. Lewis
Member and 1999 Chairman - Elect, AHA, Board of Trustees
TBA, JCAHO (invited)
Cynthia Martin, MHSA, RN
Policy Manager, National Committee for Quality Assurance
Shelby Dunster
Barbara Braun
Joint Commission on Accreditation of Healthcare Organizations

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