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Track
3-2
Clinical
Changing the Culture of the Workplace:
An organizational change program to
bring together the needs of culturally diverse communities and health
services.
A program will be presented which has been acclaimed throughout
Australia as a major innovation to improve the ways in which health services
provide for culturally diverse groups. The program has been enthusiastically
adopted, meeting the needs of senior executives, middle managers and service
providers. It enables culturally diverse community groups to input into
the planning and delivery of services at a level that has immediate relevance
to them. Benefits identified by users of the program include increases
in team confidence and skills, cost effective strategies to improve equity
for communities and demonstrated commitment to continuously work to improve
equity in service provision in partnership with diverse communities.
Claudia Bertram
Manager, Multicultural Health
Wentworth Area Health Service, NSW Australia
PO Box 63
PENRITH NSW 2750 Australia
011612 4724 3845
011612 4724 3857
Bertrac.@wahs.health.nsw.gov.au
Claudia manages the Multicultural Health Team in
Wentworth Area Health Service, Sydney, Australia. This team provides health
professionals with information, advice and resources from service planning
to service delivery, to enhance the accessibility and cultural appropriateness
of health services.
She has extensive experience in community development, policy development,
and community and staff education and action research. Claudia has developed
numerous programs that build partnership approaches amongst health professionals,
with Community Workers and the Communities, to enhance the capacity of
the health system to effectively meet the needs of people from culturally
diverse populations.
She has published extensively and recently published the Manual
entitled Cultures in the Workplace: A Step by Step How to Guide, which
is incorporated in her presentation. NEXT >
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