|
|
|
|
|
|
|
|
|
|
| ||||||||||||||||||||||
| |
|
|
| Overview | |
|
|
 | |
|
|
|
|
|
|
Overview:
Harvard Pilgrim Health Care is a non-profit health maintenance organization
formed in January of 1995 by the merger of Harvard Community Health Plan
and Pilgrim Health Care, and comprises a network of more than 100 health
care locations, including multi-specialty health centers and affiliated
group practices throughout Massachusetts, Rhode Island, and portions of
New Hampshire and Maine. In 1995, the Office of Diversity began a program
to address the needs of limited-English speaking members as the result
of a needs assessment in which staff identified the provision of interpreters
as the one thing that would have the greatest impact on its diverse membership.
Description of Program:
A combined force of bilingual employees, full-time staff interpreters,
and contract interpreters provide approximately 5,500 interpreted encounters
per year at ten health centers. A 50 hour-training course is required
of all interpreters who must pass an initial assessment to enroll in the
course. Following training, they must pass a final assessment in order
to be certified by Harvard Pilgrim as a Medical Interpreter.
A 1-2 hour course in how to work with interpreters is offered to providers, and a three-day cultural competency training for physicians will be piloted in 1998. Harvard Pilgrim is continually working on organizational cultural competence and is developing a model for cultural competence in health care using a systems approach.
Intended audience/client base:
Limited English speaking clients/members; top language groups are Spanish,
Portuguese, and Chinese. With its systems approach, the program also targets
providers and staff in departments throughout the organization for training
in cultural competency. Cost of Service: Programs and services are centrally
funded by the HMO.
Resources to share:
"Diversity Journal", a report and educational journal about cultural competence
in health care and at Harvard Pilgrim.
Fee:
$7.50 per copy. Order by calling the Office of Diversity, 617-730-7710.
Contact Information:
Marilyn Gellner, Manager
Multilingual Programs, Office of Diversity
10 Brookline Place West
Brookline, MA 02146
Phone: 617-730-7730
Fax: 617-730-4699
E-mail: marilyn_gellner@hphc.org
 |
 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
|
| As with the rest of DiversityRx, this section is a work in
progress and we welcome information on other efforts, programs, and reports
that will expand upon the information offered here. Please
let us know if you have other examples to include here. | ||||||
essentials | models and practices | policy | legal
issues | networking | ||||||
| ||||||
DiversityRx is sponsored by: |
 The National Conference of State Legislatures |
 Resources for Cross Cultural Health Care |
 Henry J. Kaiser Family Foundation | |||
