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Kaiser Permanente National Program:
Enhancing Culturally Competent Care to Specific Populations



Kaiser Permanente is developing handbooks for providers that describe the population characteristics, health beliefs, and specific health needs of Latinos, African Americans, Asian Americans and other populations comprising the health plan membership.

Each handbook is sponsored by a physician "champion" from the ethnic/cultural group upon which the book is focused. This Kaiser Permanente physician leads a team of researchers, writers and reviewer physicians in the production of the handbook. The process is coordinated by the Series Editor, who is a medical anthropologist employed by Kaiser Permanente.

The handbooks are in easy-to-read format and present demographic characteristics of the population, health beliefs, risk factors and epidemiological data. In addition, the handbooks describe the implications of this data and information for providers serving the plan's diverse membership. The handbook on the Latino population was completed in 1996. Work is currently in progress on the African American handbook, to be completed by late Spring, 1998, and the Asian handbook, to be completed by Fall, 1998.

Upon completion, the handbooks are distributed to Kaiser Permanente Divisions throughout the nation. Each Division is responsible for a plan for distribution of the handbooks to their physicians and other health care personnel. In Northern California, distribution was accompanied by a distance learning video lecture through teleconference facilities. In Southern California, Continuing Medical Education and Grand Rounds presentations are providing context for the handbook.

Contact Information:
Jean Gilbert, Ph.D.
Series Editor, Organization Performance
Kaiser Permanente California
393 East Walnut Street, LR-6
Pasadena, CA 91188-8361.
Phone: 818-564-3743. Fax: 818-564-3747.
E-mail: Jean.Gilbert@kp.org

models &practices


Cultural Competence Practice
And Training

 
Overview
Definitions, Tools and Assessments
1. L-E-A-R-N Model Encounter Guidelines
2. Eliciting health beliefs
3. Guidelines for clinical encounters
Curricula and Training Programs
Family Medicine curricula guidelines
Resources

Kaiser Permanente handbooks
Cross Cultural Communication videos

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    As with the rest of DiversityRx, this section is a work in progress and we welcome information on other efforts, programs, and reports that will expand upon the information offered here. Please let us know if you have other examples to include here.

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Henry J. Kaiser Family Foundation