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RCCHC Services and Products
Cross Currents Newsletter and RCCHC Resources Manual
Linguistic and Cultural Competence Standards Project
National Conference on Cultural Competence
Kaiser Forum on Addressing Language Barriers to Health Care

Resources For Cross Cultural Health Care
8915 Sudbury Road, Silver Spring, MD 20901 301-588-6051
www.DiversityRx.org

Announcing

Collected papers from the
Henry J. Kaiser Family Foundation Forum on
Addressing Language Barriers to Health Care

This volume, published as a special issue of the Journal of Health Care for the Poor and Underserved (May 1998, Supplemental), is the first collection of papers on how the American health care system deals with the challenges posed by an increasingly linguistically diverse patient population. The papers were commissioned for a 1995 meeting of health care providers, payors, ethnic community advocates, and government representatives to explore public and private sector responses to improving access to health care for limited English speaking persons, and to discuss issues related to practices, incentives, quality, and costs. The Forum was co-sponsored by the HHS Office for Civil Rights and the Health Care Financing Administration, and convened by Resources for Cross Cultural Health Care.

This report is now available free of charge from the Henry J. Kaiser Family Foundation.
To order a copy, call (800) 656-4533 and ask for publication #1396

Ensuring Linguistic Access in Health Care Settings:
Legal Rights and Responsibilities
Jane Perkins, et. al., National Health Law Program

Overcoming language barriers to health care is critical to the well-being of millions of immigrants in the United States today, who face substantial communication problems at almost every level of the health care delivery system. At the administrative level, simply scheduling an appointment can be an ordeal for people with Limited English Proficiency. At the clinical level, proper medical care can be a near impossibility when communication barriers prevent health care providers from understanding their patients' symptoms.
This manual shows advocates how to overcome language barriers to obtain appropriate medical care for their clients. It outlines language access responsibilities under federal and state law, as well as in the private sector, and offers recommendations for addressing identified problems. An executive summary can be found on National Health Law Program's web site at www.healthlaw.org

This report is now available free of charge from the Henry J. Kaiser Family Foundation.
To order a copy, call (800) 656-4533 and ask for publication #1362.

This is the first comprehensive manual available on how to set up an medical interpreter service program. Based on a model developed and refined at the University of Massachusetts Medical Center, the manual provides an overview of the impact of language and culture on health care delivery, and covers planning, implementation, training, and professional issues related to interpreter services programs.

For ordering information, contact Amherst Educational Publishing, 800-865-5549
or visit their website at http://www.amedpub.com/

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