Diversity Rx Blog - Your Voices

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Communicating About Health Disparities: Designing Messages That Stick

By Susan Choi

As the project manager of the Zero Disparities Committee at the Cambridge Health Alliance, I find myself spending a lot of time thinking about message design and framing.

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If You Build It, Will They Come?

At the Agency for Healthcare Research and Quality (AHRQ)  we have gotten into the business of creating implementation tools. We finally realized that you can’t just publish research results and expect people to implement them.

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The “Good, Bad, and Ugly” of Cultural Competency Training: How Should We Respond to Feedback?

Over the 25 plus years I’ve had the privilege of teaching about cultural competency and the care of diverse populations, I have learned many lessons about what works and doesn’t work in adult education. I have also received my share of positive and negative feedback.

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Where We are Now

Four years ago, when I began working at NCQA, several projects were underway to address culturally and linguistically appropriate services (CLAS) and health care disparities in racial, ethnic and linguistic minorities.

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