Key Topics & Issues
To view all of the materials on our website about each issue, please select one of the links below. Choosing a subtopic link will narrow the field.
Improving the cultural and linguistic capacity of a health care organization.
Educating managers, boards of directors, and other institutional leaders about the value of cultural and linguistic competence practices and encouraging them to support those practices. Developing leadership qualities in individuals and organizations in the cultural competence field.
Patient Demographic Data
Collecting and using race, ethnicity, and language data to plan, improve, and evaluate health services and to reduce health disparities.
Training and recruiting to increase the diversity of health care organization staff and manage issues that arise in a multicultural work environment.
Linking cultural and linguistic competence practices to organizational quality initiatives.
Working with patients, families, and community representatives to design, implement, and evaluate health care services.
Organizational Assessments and Measurement
Measuring and evaluating the cultural and linguistic competence of health care organizations.
Organizational Plans Policies and Management Strategies
Integrating cultural and linguistic competence into health care organization plans, policies, and management strategies.
Addressing cultural issues that arise in the delivery of individual and community-based health services.
Addressing cultural and linguistic issues in the context of clinical interactions; patient-provider communication.
Mental Health/Substance Abuse
Issues and strategies related to behavioral health for diverse populations.
Patient Education and Support
Patient and family education, cultural support, and patient navigation within a health care institution that addresses cultural and linguistic issues.
Health promotion, disease prevention, and community health worker programs for community outreach to culturally diverse populations.
Cultural and linguistic issues relating to the reduction and prevention of inadvertent harm to patients as a result of their care.
Coordinating services that addresses cultural and linguistic issues on behalf of a person within a health care institution or among several institutions. Includes medical home models.
Providing or gaining knowledge and improving skills to more effectively provide care to diverse populations.
Health Professions School Programs
Requirements, curricula, and other training tools for use in medical, nursing, and other formal health professions degree programs.
Requirements, curricula, and other training tools for teaching cultural competence in work settings or other non-degree educational situations.
Developing cultural competence training programs and courses of study in any setting.
Evaluating cultural competence skills (pre- and post-training) and determining the need for cultural competence training in organizations. Evaluating the effectiveness of cultural competence training programs and curricula.
Effective communication with individuals who have limited English proficiency and low literacy skills.
Interpreter Practices and Training
Standards of practice, codes of ethics, skills assessments, certification, training and other issues related to the practice of interpretation for health, including the effective use of bilingual employees.
How to plan for, implement, manage, and evaluate interpreter or language service programs in organizations.
Methods for translating and developing written health materials in languages other than English.
Developing health information for low-literacy individuals or communities, especially those where limited English proficiency is a concern.
Language Needs Assessment
Evaluating the need for interpreter and other language services in organizations and/or communities.
Laws, regulations, guidance, standards, accreditation requirements, and advocacy strategies related to cultural and linguistic competence. Includes analysis, reviews, and descriptions.
Federal laws, regulations, guidance, and policy tools.
State laws, regulations, guidance, and policy tools.
Local laws, regulations, guidance, and policy tools.
Requirements for obtaining official accreditation or certification from accrediting organizations and maintaining compliance as it pertains to cultural and linguistic competence.
Standards and other binding and non-binding guidelines.
Promoting policies and practices that meet cultural and linguistic competence needs and reduce health care disparities.
Systematic investigation into and study of materials related to the impact of culture and language on health behaviors and health care delivery.
Methods and Management
Systematic approaches and procedures for understanding and assessing culturally and linguistically appropriate services.
Lists of publications related to cultural and linguistically appropriate services.
Data collected and conclusions reached as a result of inquiries, studies, or tests.
Community-Based Participatory Research
Studies and inquiries conducted as equal partnerships between academically trained experts and members of a community.