New Joint Commission Standards Webinar

April 16, 2010
Webinar 7

New Joint Commission Standards to Improve Patient-Provider Communication

The Joint Commission has approved new and revised hospital accreditation standards to improve patient-provider communication.  In addition, The Joint Commission will be releasing a free resource, Advancing Effective Communication, Cultural Competence, and Patient- and Family-centered Care: A Roadmap for Hospitals. Hear about how the Roadmap and the new and revised accreditation standards can inspire hospitals to improve the quality and safety of care to all patients. Some of the new and revised standards that will be discussed include: 

  • Identifying and addressing patient communication needs
  • Providing language services, including addressing qualifications for language interpreters and translators
  • Collecting race, ethnicity and language data
  • Patient access to chosen support individual
  • Non-discrimination in patient care

These standards were developed as part of an initiative supported by The Commonwealth Fund to increase quality and safety through effective communication, cultural competence, and patient- and family-centered care. The Roadmap was developed in collaboration with the National Health Law Program.

This is the seventh webinar in the DiversityRx Your Voice Webinar Series, funded by The California Endowment. The project also features Communities of Practice, Peer Learning Networks, and an online professional education and support network.


Paul M. Schyve, M.D. The Joint Commission. Dr. Schyve is Senior Vice President of The Joint Commission.  Prior to joining The Joint Commission, he held a variety of professional appointments in the areas of mental health and hospital and health system administration, and was Clinical Associate Professor of Psychiatry at the University of Chicago.  A Distinguished Life Fellow of the American Psychiatric Association, Dr. Schyve is a member of the Clinical Advisory Board of the Convenient Care Association, a Founding Advisor of Consumers Advancing Patient Safety, Chair of the Ethical Force Oversight Body of the Institute of Ethics at the American Medical Association, and a former member of the Boards of the United States Pharmacopeial Convention and the National Alliance for Health Information Technology.  He has published on psychiatric treatment and research, continuous quality improvement, health care accreditation, patient safety, health care ethics, and cultural and linguistic competence.

Amy Wilson-Stronks, M.P.P.,The Joint Commission. Ms. Wilson-Stronks is the Project Director for Health Disparities work in the Division of Quality Measurement and Research at The Joint Commission.  Her work focuses on building systems for promoting health equity through research, policy, and practice. She is the Principal Investigator of the study Hospitals, Language, and Culture: A Snapshot of the Nation funded by The California Endowment and co-investigator with Paul Schyve, M.D., of a Commonwealth Funded grant:  Developing Hospital Standards to Advance Effective Communication, Cultural Competence, and Patient- and Family Centered Care.  This project builds on the work of the Hospitals, Language, and Culture study to modify Joint Commission accreditation standards for hospitals and to develop an implementation guide containing best practice guidance.  Ms. Wilson-Stronks earned her Master of Public Policy in Health Policy and a Graduate Certificate in Health Administration and Policy from the University of Chicago.

Juana Spears Slade, AnMed Health. Ms. Slade is the director of Diversity and Language Services for AnMed Health in Anderson, SC, serving the residents of northwest South Carolina and northeast Georgia. AnMed Health, the state’s largest private, not-for-profit health system, has developed a comprehensive, integrated diversity program to better manage the organization's increasingly diverse patient population and workforce. AnMed Health has been recognized for its work in cultural and linguistic competence by the US Department of Health and Human Services Office for Civil Rights; the Robert Wood Johnson Foundation; the Institute for Diversity in Health Management, an affiliate of the American Hospital Association; and Advance for Nurses, a trade publication serving nurses in the southeastern United States.  Juana is a Cultural Competence Fellow of the Health Research Education Trust, an affiliate of the American Hospital Association, a member of the American College of Healthcare Executives and a founding member the American Leadership Council of the Institute for Diversity in Health Management, also an AHA affiliate.

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