bilingual staff

Quality Health Services for Hispanics: The Cultural Competency Component

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This online book is designed to help health care professionals better understand and more effectively respond to the growing needs of the over 30 million Hispanics in the United States. It is designed facilitate greater access to, and utilization of, health and human services for this patient population, as well as provide useful suggestions on improving one-to-one provider-patient interactions.

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Talking With Patients: How Hospitals Use Bilingual Clinicians and Staff to Care for Patients with Language Needs

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This report presents findings from a survey conducted by researchers at The George Washington University and supported by funding from The California Endowment to learn more about the individuals in a hospital setting who interact with patients who speak a language other than English.

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Connecting Worlds: Training for Health Care Interpreters Participant Manual

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This curriculum provides an introduction to health care interpreting that combines a variety of teaching methods and materials, including lectures, videos, large group discussions, small group activities, role-plays, research and homework.

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Serving Patients with Limited English Proficiency: Results of a Community Health Center Survey

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In 2007, the National Association of Community Health Centers (NACHC) surveyed its member health centers to gain additional information about their experiences in serving patients with limited English proficiency (LEP).

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Providing Language Interpretation Services in Health Care Settings: Examples from the Field

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This report presents on an assessment of fourteen programs intended to improve access to interpreter services in health care settings. The report examines several different methods of providing oral interpretation, including using bilingual providers/staff, hiring staff interpreters, contracting with qualified interpreters, and creating interpreter pools.

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Employee Language Skills Self-Assessment Tool

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This self-assessment tool was designed to assist health care organizations in identifying already existing language skills and resources within their health care organization setting. This simple tool provides a basic idea of the bilingual capabilities of staff and the information collected may be used as a first step to improve communication with a diverse patient base.

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