California

Giving Voices to the Voiceless: Language Barriers & Health Access Issues of Black Immigrants of African Descent

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This report was conceived by the Summit Health Institute for Research and Education (SHIRE) as an initial step toward identifying language and cultural issues that impede access to health care among immigrants of African descent in California. Thus, the report includes a cursory examination of Title VI, an overview of U.S.

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Talking With Patients: How Hospitals Use Bilingual Clinicians and Staff to Care for Patients with Language Needs

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This report presents findings from a survey conducted by researchers at The George Washington University and supported by funding from The California Endowment to learn more about the individuals in a hospital setting who interact with patients who speak a language other than English.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

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This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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Culture and Health Among Filipinos and Filipino-Americans in Central Los Angeles

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This report analyzes responses from a series of focus groups and over 400 surveys administered to health care providers, youth, residents, seniors and workers in Historic Filipinotown in central Los Angeles. The study sought to understand how culturally-based experiences and perspectives of Filipino/Filipino Americans in central LA influence this population's health.

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Second Language and Cultural Competency Training for Continuing Medical Education Credit

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The purpose of this environmental scan is to help The California Endowment and the Medical Board of California to see where potential opportunities lie to improve patient health access, quality and outcomes through physician second language proficiency and cultural competency Continuing Medical Education (CME), as mandated by the Cultural and Linguistic Competency of Physicians Act of 2003 (AB 801

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Improving Care for Individuals with Limited English Proficiency: Facilitators and Barriers to Providing Language Services in California Public Hospitals

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This study was produced in order to better understand the impact of the efforts undertaken by California public hospitals to improve language access to all Californians, and ultimately to identify strategies that engage hospitals in facilitating organizational change to address the provision of language services.

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Improving Access to Language Services in Health Care: A Look at National and State Efforts

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This brief assesses emerging national efforts in language access services and profiles work in three leading states — California, Minnesota, and New York — to highlight challenges, successes, and implications for future policy and activities related to language services.

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Racial, Cultural, and Ethnic Factors Affecting the Quality of End-of-Life Care in California

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To understand the effect of racial, ethnic, and cultural factors on the delivery of end of life (EOL) care, the authors of this report explored a range of issues critical for evaluating how Californians experience dying.

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Language Access Solutions for OB/GYN Medical Practices

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The American College of Obstetricians and Gynecologists (District IX, California) explored approaches used by its physician members to communicate with patients with limited English proficiency (LEP).

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Improving Patient Satisfaction Surveys to Assess Cultural Competence in Health Care

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This report presents the results of interviews with key informants regarding the strengths and weaknesses of patient satisfaction surveys as a method for evaluating cultural and linguistic competence.

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