hospitals

Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

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This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

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Race, Ethnicity, and Language of Patients: Hospital Practices Regarding Collection of Information to Address Disparities in Health Care

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The NPHHI surveys offer insights into data collection practices at U.S. hospitals and provides important lessons to hospital leadership, clinicians, researchers, and policymakers about the potential to develop more systematic mechanisms to understand and address health disparities by utilizing the data collected from patients.

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Assuring Healthcare Quality: A Healthcare Equity Blueprint

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The Healthcare Equity Blueprint offers strategies and practices that can be tailored to the individual hospital to address equity in providing quality care. The Blueprint is a starting point for designing and implementing interventions to address racial and ethnic disparities in health care, including providing care in a culturally and linguistically appropriate manner.

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Talking With Patients: How Hospitals Use Bilingual Clinicians and Staff to Care for Patients with Language Needs

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This report presents findings from a survey conducted by researchers at The George Washington University and supported by funding from The California Endowment to learn more about the individuals in a hospital setting who interact with patients who speak a language other than English.

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Straight Talk: Model Hospital Policies and Procedures on Language Access

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This report presents new and innovative operational procedures that hospitals around the country can implement to streamline hospital systems and processes for patients with limited English proficiency (LEP). While the study, review and creation of these Model Policies and Procedures was based primarily on California public hospitals, this Model is applicable and adaptable to the entire U.S.

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Improving Patient Race, Ethnicity and Primary Language Data Collection: Online Course for Healthcare Registrars

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This inexpensive online course developed for New Jersey hospitals is designed to provide ongoing training for registration staff on standardized protocols for collecting race, ethnicity and primary language data during patient registration.

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Speaking Together Toolkit

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This toolkit emerged out of a Robert Wood Johnson Foundation project involving ten hospitals with racially and ethnically diverse patient populations. The project aimed at improving the quality and availability of health care language services for patients with limited English proficiency (LEP).

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Patient Race & Ethnicity: Improving Hospital Data Collection & Reporting

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This report prepared for the New Jersey Hospital Association was produced to ensure that all patient race, ethnicity and language data reported by New Jersey hospitals are accurate and reliable.

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One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations

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The goal of this report is to build upon Exploring Cultural and Linguistic Services in the Nation's Hospitals: A Report of Findings to provide a framework for hospitals to develop and employ practices for meeting diverse patient needs.

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