patient satisfaction

Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

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This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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Comprehensive Framework and Preferred Practices for Measuring and Reporting Cultural Competency

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This report aims to promote culturally competent care, to reduce disparities, and to make care more patient centered. It does so by endorsing a comprehensive framework for measuring and reporting cultural competency. It also endorses a set of 45 preferred practices to provide culturally competent care. The framework is intended for all healthcare organizations.

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Community Access Monitoring Survey (CAMS) Project

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The Access Project collaborated with community-based organizations to survey the uninsured about their experiences getting care at local, mainly safety-net, health care institutions.

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Assessing the Impact of Cultural Competency Training Using Participatory Quality Improvement Methods

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The primary aim of this Aetna Foundation-funded study was to assess whether integrating a cultural competency training program into ongoing quality improvement activities at two large urban family practices affiliated with a medical school would result in: improved physician knowledge, skills, attitudes, and comfort levels relating to the care of patients from diverse backgrounds; and increased

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Ask Me 3

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Ask Me 3, out of the National Patient Safety Foundation, is a simple tool designed to promote communication between health care providers and patients in order to improve health outcomes. For patients, the website provides simple tips and solutions for ensuring clear patient-provider communication.

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Improving Patient Satisfaction Surveys to Assess Cultural Competence in Health Care

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This report presents the results of interviews with key informants regarding the strengths and weaknesses of patient satisfaction surveys as a method for evaluating cultural and linguistic competence.

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Disparities in Patient Experiences, Health Care Processes, and Outcomes: The Role of Patient-Provider Racial, Ethnic, and Language Concordance

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The research reviewed in this report documents ongoing racial and ethnic disparities in health care and links patient–physician race and ethnic concordance with higher patient satisfaction and better health care processes.

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