Policy

Final Data Collection Standards for Race, Ethnicity, Primary Language, Sex, and Disability Status Required by Section 4302 of the Affordable Care Act

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The Department of Health and Human Services (HHS) on Oct. 31, 2011, published the final standards for data collection on race, ethnicity, sex, primary language and disability status, as required by Section 4302 of the Affordable Care Act (pdf).

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National Standards for Healthcare Interpreter Training Programs

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This document presents standards for the formal preparation of bilingual or multilingual individuals who wish to enter the healthcare interpreting profession.

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How to File a Civil Rights Discrimination Complaint with the Federal Office for Civil Rights

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This online fact sheet developed by Office for Civil Rights (OCR) provides information on how to file a Discrimination Complaint with the OCR.  The webpage includes information on what your complaint must include, how to file your complaint, and a list of addresses to send your complaint to. 

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County of Los Angeles Department of Health Services Cultural and Linguistic Competency Standards

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These cultural and linguistic competency standards developed by the Los Angeles County Department of Health Services (DHS) were established to assist the DHS and its entities in creating a health system that is responsive and accessible to the patient populations of LA County.

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Cultural Competence in the Delivery of Services Through Medicaid Managed Care

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This technical assistance document provides an overview of the duties outlined for Managed Care Organizations (MCOs) in Federal law and regulation. The document covers enrollee information, oral interpreter services, coverage determination standards and procedures, provider networks, quality measurement and improvement, and data collecgtiton and reporting.

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Principles and Recommended Standards for Cultural Competence Education of Health Care Professionals

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To meet the need for the development of criteria by which to plan or assess courses of study in cultural competence, the California Endowment produced this publication that provides guidance on content, training methods and modalities, evaluation and qualifications of teachers and trainers in cultural and linguistic competence.

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Summary of State Law Requirements Addressing Language Needs in Health Care

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This publication of state-by-state laws offers citation to and a short description of each state’s statutes and regulations regarding services to limited English proficient (LEP) persons in health care settings.

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Policy, State, Policy

Standard Guide for Language Interpretation Services

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This guide identifies the components of quality language interpretation services and establishes criteria for each component. These criteria define the minimum standard of quality services in the language interpretation industry with reference to distinctive characteristics of specific settings. The needs analysis identifies a procedure for making an informed choice of interpretation services.

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Racial, Ethnic and Primary Language Data Collection: An Assessment of Federal Policies, Practices and Perceptions

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Pursuant to a grant from the Commonwealth Fund, through a subcontract from the Summit Health Institute for Research and Education (SHIRE), the National Health Law Program conducted this survey of the statutes, regulations, policies and procedures of federal agencies to identify when they call for the collection and reporting of data on race, ethnicity and primary language.

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