Program & Project

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program out of AHRQ was developed to assess patients' and consumers' experiences within the health care system. Through the use of surveys in both ambulatory care systems and facilities such as hospitals and nursing homes, CAHPS provides usable, relevant information on quality of care.

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Center for African American Health: Faith, Support and Culturally Appropriate Education Enhance Self-Management Success

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In this document the fourteen grantees of the Robert Wood Johnson Foundation Diabetes Initiative tell their stories. The project provides self-management skill building for people with or at risk for diabetes and their caretakers through a culturally competent diabetes self-management course and related comprehensive services.

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Expecting Success Toolkit

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Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.

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Community Access Monitoring Survey (CAMS) Project

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The Access Project collaborated with community-based organizations to survey the uninsured about their experiences getting care at local, mainly safety-net, health care institutions.

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Speaking Together Toolkit

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This toolkit emerged out of a Robert Wood Johnson Foundation project involving ten hospitals with racially and ethnically diverse patient populations. The project aimed at improving the quality and availability of health care language services for patients with limited English proficiency (LEP).

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National Health Plan Collaborative Toolkit

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This web-based toolkit of resources, lessons, best practices and case studies is intended to help health care providers reduce disparities in their organization.

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Innovative Practices in Multicultural Health Care

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Every year the NCQA holds a "Recognizing Innovation in Multicultural Health Care Award" program to honor health plans that have implemented innovative initiatives to improve the provision of culturally and linguistically appropriate services and reduce health care disparities.

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In Any Language: Improving the Quality and Availability of Language Services in Hospitals

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This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided.

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Hospital Working Group Report: Action Steps and Recommendations for Boston Hospitals

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This report is a part of a workgroup pulled together by Boston's Mayor in 2003. The workgroup's goal was to develop a guideline for eliminating the health outcomes gap affecting Boston's residents of color. This report outlines the recommendations that this workgroup made for hospitals in Boston.

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Ethical Force Program: Patient-Centered Communication

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Through their Ethical Force Program, the AMA has produced a Patient-Centered Communication Initiative as a way to address health disparities that arise as a result of communication barriers.

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