Publication

Call to Action for Healthcare Professionals to Advance Health Equity for the Lesbian, Gay, Bisexual and Transgender Community

Type: Resource

Care should be caring. Patients should feel confident when entering the healthcare system — be
it a hospital, clinic or other setting — that they will be treated with dignity and respect, with full access
to the care they need. Despite our best intentions, however, this doesn’t always happen.

Tagged: abuse, bisexual, Clinical Interactions, gay, LBGT, transgendered, Report, Quality Improvement, LGBTQ

Frequently Requested Statistics on Immigrants and Immigration in the US

Type: Resource

This Spotlight brings together resources from the Migration Policy Institute (MPI); the US Census Bureau's 2010 American Community Survey, 2010 Current Population Survey, and 2000 decennial census; the US Departments of Homeland Security and State; the Pew Hispanic Center; and Mexico's National Population Council (CONAPO) and National Institute of Statistics and Geograp

Tagged: foreign born, statistics, Patient Demographic Data, Report, Study Findings, Multicultural/Mixed Populations, Immigrants, Refugees

Communicating More for Less: Using Translation and Interpretation Technology to Serve Limited English Proficient Individuals

Type: Resource

Increasingly, state and local governments are using translation and interpretation technology to provide services to limited English proficient (LEP) individuals, often turning to technological innovations to complement the work of front-line staff, increase the efficiency of in-house translators and interpreters, or directly provide assistance to LEP individuals.

Tagged: Interpreter Practices and Training, Video/DVD, Continuing Education, Language Services, Report, Translation, Tool, Publication, Cultural Competence Training, Language Access

The New Joint Commission Standards for Patient-Centered Communication: Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect

Type: Resource

This white paper outlines the Joint Commission standards that have been implemented in 2011 as a part of a pilot project. These standards will require healthcare organizations to provide all patients, regardless of language, patient-centered communication. Beginning no earlier than January 2012 organizations that fail to comply may risk jeopardizing their accreditation.

How to File a Civil Rights Discrimination Complaint with the Federal Office for Civil Rights

Type: Resource

This online fact sheet developed by Office for Civil Rights (OCR) provides information on how to file a Discrimination Complaint with the OCR. The webpage includes information on what your complaint must include, how to file your complaint, and a list of addresses to send your complaint to.

Tagged: civil rights, complaints, discrimination, LEP, National, Policy, Title VI, Advocacy, Guide, Publication, Policy, Cultural Competence 101

Multicultural Organizational Development in Nonprofit Organizations

Type: Resource

What does it take to integrate cultural competence into the day-to-day operations of a community-based nonprofit organization? Once the work is started, how do you move it to the next level and sustain an ongoing process?

Language Services Performance Measures

Type: Resource

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

Tagged: measures, Organizational Cultural Competence, Race/Ethnicity:, Language Services, Assessment, Quality Improvement, Language Needs Assessment, Multicultural/Mixed Populations, Organizational Assessments and Measurement, Tool, Publication, Research & Evaluation, Language Access

Start a Plain Language Initiative in Your Organization: A step-by-step approach

Type: Resource

This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization. Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily. Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

Tagged: plain language, Language Services, Guide, Publication, Language Access

Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care

Type: Resource

This landmark report from the Institute of Medicine found that a consistent body of research demonstrates significant variation in the rates of medical procedures by race, even when insurance status, income, age, and severity of conditions are comparable. This research indicates that U.S.

Tagged: Report, Publication, Cultural Competence 101

Development and Evaluation of a Cultural Consultation Service in Mental Health

Type: Resource

This project involved the development and evaluation of cultural consultation as a specialized service in mental health in Canada. The principle objective of the service was to improve the accessibility and cultural appropriateness of mental health services for the multicultural population of Montreal, including immigrants, refugees, and ethnocultural groups, as well as Aboriginal peoples.

Tagged: behavioral health, Canada, Organizational Cultural Competence, Mental Health/Substance Abuse, Report, Organizational Plans Policies and Management Strategies, Culturally Competent Care, Publication, Research & Evaluation

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