Guide

How to File a Civil Rights Discrimination Complaint with the Federal Office for Civil Rights

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This online fact sheet developed by Office for Civil Rights (OCR) provides information on how to file a Discrimination Complaint with the OCR.  The webpage includes information on what your complaint must include, how to file your complaint, and a list of addresses to send your complaint to. 

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Start a Plain Language Initiative in Your Organization: A step-by-step approach

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This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization.  Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily.  Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

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Cultural Competency Toolkit: Ten Grant Sites Share Lessons Learned

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This toolkit provides an overview of and lessons learned from the Cultural Competency Initiative, which was launched in 2000. The Initiative assisted mental health organizations create and implement culturally competent services by providing funding and technical assistance as well as by disseminating information about innovative minority outreach programs.

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Bridging the Cultural Divide in Health Care Settings: The Essential Role of Cultural Broker Programs

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Through a Cooperative Agreement, the National Health Service Corps (NHSC), Bureau of Health Professions (BHPr), funded the National Center for Cultural Competence (NCCC) to conduct the Cultural Broker Project. The goal of this collaborative project was to encourage the use of cultural brokering as a key approach to increasing access to, and enhancing the delivery of, culturally competent care.

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A Toolkit for Serving Diverse Communities

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The Administration on Aging has produced this toolkit that provides guidelines and instructions for providing respectful, inclusive, and sensitive services for the older adults in any diverse community.

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Toolkit for Modifying Evidence-Based Practices to Increase Cultural Competence

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The purpose of this Toolkit is to provide mental health services organizations a structured method for modifying Evidence-Based Practices (EBPs) to better meet the needs of the cultural groups they serve.

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Reducing Stigma about Mental Illness in Transcultural Settings: A Guide

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This guide is intended to serve as a reference for professionals to gain an understanding of stigma towards mental illness in non-English speaking background communities in Australia. Additionally, the guide was developed to aide in the development of strategies to reduce stigma in non-English speaking background communities.

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Developing a Mulitculturally Competent Service System for an Organization or Program

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These Assessment Guidelines are designed to assist human service agencies in Connecticut to design relevant and effective responses to the cultural, ethnic, linguistic, and other diversity concerns of clients utilizing services.

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Cultural Competency: A Practical Guide for Mental Health Service Providers

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This simple guide offers mental health professionals a better understanding of the factors which can affect their counseling and suggests ways to improve and enrich services for their ethnically diverse clientele. Topics covered include use of interpreters, confidentiality, outreach, and engaging with families.

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Cultural Awareness Tool: Understanding Cultural Diversity in Mental Health

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To facilitate improvement in the quality of care of service providers in Australia, the Cultural Awareness Tool (CAT) was developed. CAT was designed as a first step in developing cultural competence and is aimed at providing practitioners with general guidance in how to manage clients with mental illness in a more culturally-aware manner.

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