Issue Brief

Cultural Competency in the Delivery of Mental Health Services: Implementation Issues

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This policy brief discusses the increased attention given to multicultural issues such as minority utilization, language barriers, and provider diversity in mental health service delivery. The author discusses recent trends in demographic projections regarding the make up the U.S. population, as well as treatment outcomes, and implementation strategies.

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Modest and Uneven: Physician Efforts to Reduce Racial and Ethnic Disparities

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This issue brief provides an overview of a recent HSC study whose results indicate that, while nearly half of U. S. physicians identify language or cultural communication barriers as obstacles to providing high-quality care, physician adoption of practices to overcome such barriers is modest and uneven.

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Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

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This issue brief identifies how professional interpreters improve communication and, consequently, patient and provider satisfaction in the emergency department.

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National Child Traumatic Stress Network Culture and Trauma Briefs

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This series of briefs provides information on trauma related topics and diverse populations. They provide information on culturally competent treatment and intervention techniques that can be utilized to treat diverse populations.

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Cultural Competency: An Organizational Strategy for High-Performing Delivery Systems

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The issue brief identifies guiding principles for culturally competent care and argues that an emphasis on cultural competency will aid health systems in offering care that is more patient-centered, equitable, and of a higher quality.

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Improving Access to Language Services in Health Care: A Look at National and State Efforts

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This brief assesses emerging national efforts in language access services and profiles work in three leading states — California, Minnesota, and New York — to highlight challenges, successes, and implications for future policy and activities related to language services.

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America's Health Literacy: Why We Need Accessible Health Information

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This brief summarizes key findings and presents some policy implications of the first ever National Assessment of Adult Literacy (NAAL). The 2003 National Assessment of Adult Literacy (NAAL) is a nationally representative assessment of English literacy among American adults age 16 and older.

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Plain Language: A Promising Strategy for Clearly Communicating Health Information and Improving Health Literacy

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This online issue brief describes why plain language is a promising strategy for clearly communicating health information and improving health literacy.

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In the Right Words: Addressing Language and Culture in Providing Health Care

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This issue brief describes the consequences of language barriers on health care outcomes, provides an overview of relevant laws and policies, and highlights strategies for improving language access. It focuses on the challenges and opportunities around ensuring language access for the growing number of individuals who have limited English proficiency.

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Improving Language Access: CHIPRA Provides Increased Funding For Language Services

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In February 2009 legislation was enacted that renewed CHIP through the end of 2013 and expanded its scope. This series of issue briefs examines the new provisions that were included in the reauthorization and how they will affect implementation.

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