White Paper

The New Joint Commission Standards for Patient-Centered Communication: Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect

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This white paper outlines the Joint Commission standards that have been implemented in 2011 as a part of a pilot project.  These standards will require healthcare organizations to provide all patients, regardless of language, patient-centered communication. Beginning no earlier than January 2012 organizations that fail to comply may risk jeopardizing their accreditation.

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Critical Disparities in Latino Mental Health: Transforming Research into Action

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The National Council of La Raza in collaboration with California State University Long Beach, published this white paper detailing the findings of a summit held to convene leading researchers, academics, providers and community members to better inform Latino mental health issues.

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Language Services for Patients with Limited English Proficiency: Results of a National Survey of Internal Medicine Physicians

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To determine whether internal medicine practices of members of the American College of Physicians provide language services and to better ensure effective communication for limited English proficiency (LEP) patients, the College conducted a survey of its members during late 2006.

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"What Did the Doctor Say?:" Improving Health Literacy to Protect Patient Safety

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This white paper was produced by an expert roundtable panel that was asked to frame the issues that underlie the health literacy problem in health care and propose solutions for their resolution.

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