Assessment

Language Services Performance Measures

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These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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Communication Climate Assessment Toolkit (C●CAT)

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Effective communication is necessary for every aspect of quality care and is an increasing focus of accreditation and other regulations.

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"I Speak" Language Identification Cards

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This document can be used to help identify the language of a non-English speaker. It uses a short phrases written in over 30 languages that a user can check to indicate the language they speak.

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Spiritual Assessment in Clinical Practice

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This online course serves as a multimedia guide for tapping the spiritual beliefs, values, and practices important in your patients' responses to illness or stress.

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Cultural & Spiritual Sensitivity: A Learning Module for Health Care Professionals

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This self-learning module has been developed to assist health care professionals to: a) address the issues of cultural and spiritual diversity; b) provide tools to understand one's own cultural and spiritual heritage and beliefs; c) develop the ability to provide culturally and spiritually sensitive approaches to care; d) identify appropriate interventions.

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Resident Self-Evaluation of Five Levels of Cultural Competence

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This tool is intended to evaluate a medical resident's level of cultural proficiency. The tool assesses cultural competence in five levels and makes recommendations for what level residents should be expected to accomplish. This tool can be used to assess curricula developed to improve resident's cultural and linguistic competence during residency.

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Evaluating Mental Health Services for Non-English Speaking Background Communities

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This report documents a project, funded under the National Mental Health Strategy in Australia, aimed to consider the main barriers which people of non-English speaking background experience when they need public mental health services. The project explored both these barriers, and service responses to them in the Australian context, and in the academic literature.

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Developing a Mulitculturally Competent Service System for an Organization or Program

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These Assessment Guidelines are designed to assist human service agencies in Connecticut to design relevant and effective responses to the cultural, ethnic, linguistic, and other diversity concerns of clients utilizing services.

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Cultural Competence Self-Assessment Questionnaire (CCSAQ)

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The CCSAQ is an assessment tool designed for use in child and adolescent mental health systems to help organizations 1) assess their ability to deliver culturally and linguistically appropriate services, 2) identify cross-cultural strengths already present in the organization, and 3) guide leadership towards training interventions to improve cultural competence.

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Cultural Awareness Tool: Understanding Cultural Diversity in Mental Health

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To facilitate improvement in the quality of care of service providers in Australia, the Cultural Awareness Tool (CAT) was developed. CAT was designed as a first step in developing cultural competence and is aimed at providing practitioners with general guidance in how to manage clients with mental illness in a more culturally-aware manner.

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