Website

Ask Me 3

Resource

Ask Me 3, out of the National Patient Safety Foundation, is a simple tool designed to promote communication between health care providers and patients in order to improve health outcomes. For patients, the website provides simple tips and solutions for ensuring clear patient-provider communication.

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Working With Diverse Patients: Tips For Successful Patient Encounters

Resource

This webpage includes tips to enhance patient/provider communication and avoid misunderstanding by being aware of the following: styles of speech; eye contact; body language; gentle guidance of patient conversation.

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U.S. Census Bureau American Fact Finder

Resource

The U.S. Census Bureau Fact Finder website allows users to find population, housing, economic, and geographic data. Users can download fact sheets for their communities that include race and language data. Additionally the website offers maps that provide race, ethnicity and language data by state, county, congressional district and municipality.

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Telephone Interpreting in Health Care Settings: Some Commonly Asked Questions

Resource

This webpage of frequently asked questions regarding telephone interpreting in health care settings may be helpful for interpreters, language service companies, and health care providers who wish to learn more about telephone interpreting, as well as its potential benefits and limitations in health care scenarios. A list of useful resources for further reading is included.

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Statehealthfacts.org

Resource

This website provides state-by-state health data for all 50 states. The website includes population and demographic data that is useful for any organization gathering race and ethnicity data. Health information by race and ethnicity such as the infant death rate and cancer incidence are also available for each state.

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Sample Action Plan to Improve Health Literacy

Resource

This webpage provides a sample Action Plan to Improve Health Literacy for a fictional organization — ABC Community Health Center.  The plan can be used as a guide for national, state, county, and community health organizations committed to improving health literacy.  The sample plan includes both action steps and specific measurable objectives to be used for evaluation.

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Partnering With Diverse Patients: Tips for Office Staff to Enhance Communication

Resource

This webpage provides guidelines for effective communication with limited English proficiency (LEP) patients and makes recommendations for effective organizational policies to ensure that the needs of LEP patients are met. The guidelines were developed based on a survey of members of the American College of Obstetricians and Gynecologists (ACOG).

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Non-Verbal Communication and Patient Care

Resource

This webpage provides case study examples of non-verbal miscommunication that can hinder effective patient-provider encounters. The webpage also provides tips for how to effectively communicate with patients from diverse backgrounds.

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National Network of Libraries of Medicine: Health Literacy

Resource

This NNLM website provides an overview of health literacy and the impact of low health literacy. It also outlines the role of the consumer health librarian in developing easy-to-read materials and access to technology to support patients with low health literacy. Lastly, the website provides links to other health literacy resources.

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Multicultural Health Care: A Quality Improvement Guide

Resource

This website serves as a resource for organizations wanting to undertake quality improvement initiatives to improve culturally and linguistically appropriate services and to reduce disparities in care.

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