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Tips For Communicating Across Language Barriers

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This website provides tips that health care professionals can use to ensure that limited English proficiency (LEP) patients correctly understand all information given to them related to caring for themselves and others.

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Tips For Identifying and Addressing Health Literacy Issues

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This website provides information on patient health literacy, including barriers to health literacy. The website includes tips for identifying patients with low health literacy and how to effectively communicate with patients with low health literacy.

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Practical Solutions for Effective Translated Health Information

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The More Than Words Toolkit Series - a resource developed by Hablamos Juntos with support from the Robert Wood Johnson Foundation - clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

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National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations (CLAS in MCOs Study): Final Report

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The intent of this study was to examine the nature and extent of the CLAS standards in managed care organizations (MCOs) across the country and highlight promising CLAS practices implemented by these organizations.

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Expecting Success Toolkit

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Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.

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Culture Matters: Providing Culturally-Appropriate Health Care in Minnesota

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The three one-hour DVDs in this training series promote culturally appropriate health care delivery, aiming to increase clinician and health care staff understanding of Minnesota's growing Hispanic/Latino, Hmong, and Somali communities.

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Cultural Competency: Measurement as a Strategy for Moving Knowledge into Practice in State Mental Health Systems

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This report outlines the rationale for implementing cultural competence, the approaches to implementation, including the measurement of cultural competence as a strategy, and steps that a state mental health commissioner/director can take to move the cultural competence agenda from research into practice.

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Cultural Competency Assessment Scale

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This self-assessment tool is designed to suggest ways in which an agency can become culturally competent in order to better serve its clients. The scale is applicable to an agency delivering behavioral health care in an outpatient treatment environment.

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Cultural Competency in Nursing Education

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This website provides documents and tools to integrate cultural competence training into baccalaureate nursing education and graduate nursing education. Background documents on cultural competency in nursing, and toolkits for educators are included on the website.

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Cultural Competence Assessment - Primary Care (CCA-PC)

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This assessment, designed for use in primary care organizations, is a tool for assessing a physician's cultural sensitivity from the perspective of pediatric patients and their families. The assessment is designed to be administered to the parents of pediatric patients.

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