Tool

National Health Plan Collaborative Toolkit

Resource

This web-based toolkit of resources, lessons, best practices and case studies is intended to help health care providers reduce disparities in their organization.

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Organizational Cultural Competence, Language Services, Patient Demographic Data, Program & Project, Website, Private Sector, Tool, Language Access

Multicultural Health Series Facilitator's Guide

Resource

This collection of 10 video (and DVD) case studies and training materials was designed for health care professionals who work with ethnically and culturally diverse populations. The curriculum is meant to educate providers about the meaning and importance of cultural competence in health care. Each video case study is accompanied by facilitator notes and participant handouts.

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Video/DVD, Continuing Education, Cultural Competence Training, Training & Education

Migration Policy Institute Language Portal

Resource

The MPI Language Portal is a translation and interpretation digital library that includes thousands of contracts, planning reports, legal guidelines, hourly translation and interpretation pay rates, and translated material used by state and local agencies to provide services to limited English proficient (LEP) clients.

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Language Services, Website, Translation, Tool, Language Access

Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile

Resource

The Assessment Profile is an organizing framework and set of indicators to be used as a tool for examining and documenting cultural competence within health care organizations and is most pertinent for organizations that are community-oriented.

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Organizational Cultural Competence, Assessment, Quality Improvement, Organizational Assessments and Measurement, Tool

Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws

Resource

This video produced by the Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights is designed to help health care organizations determine the best methods of care for meeting the communication needs of diverse patients.

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Video/DVD, Language Services, Standards, Language Access, Training & Education, Policy, Cultural Competence 101

How to Create a Pill Card

Resource

This guide was designed to help users create an easy-to-use "pill card" for patients, parents, or anyone who has a hard time keeping track of their medicines. Step-by-step instructions, sample clip art, and suggestions for design and use will help to customize a reminder card.

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pharmacies, pill card, Website, Health Literacy, Patient Safety, Care Management, Tool, Culturally Competent Care, Language Access

Health Care Language Services Implementation Guide

Resource

This online guide is designed for health care organizations of all sizes to assist in the evolution of language access services (LAS). The guide lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step.

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Language Services, Assessment, Language Needs Assessment, Tool, Guide, Publication, Language Access

Happy to Ask, Happy to Tell: Diversity Data Can Make a Difference

Resource

This training DVD developed by the Scotland Government was created in order to train front line staff on how to gather data on race, ethnicity and language. The 42 minute DVD features scenarios focusing on how front line staff can more effectively interact with diverse patients to collect data.

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front line staff, Organizational Cultural Competence, Scotland, Video/DVD, Patient Demographic Data, Training & Education

Ethical Force Program: Patient-Centered Communication

Resource

Through their Ethical Force Program, the AMA has produced a Patient-Centered Communication Initiative as a way to address health disparities that arise as a result of communication barriers.

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Organizational Cultural Competence, Language Services, Program & Project, Website, Private Sector, Organizational Assessments and Measurement, Tool, Language Access

doc.com

Resource

A web-based curriculum resource, doc.com includes 41 learning modules on healthcare communication skills. Each of doc.com's learning modules presents key principles, evidence-based recommendations, and a behavior skills checklist.

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Continuing Education, Website, Curricula, Tool, Cultural Competence Training, Training & Education
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