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DIVERSE: A Mnemonic for Patient Encounters

Resource

This webpage provides a mnemonic to assist pysicians and other clinicians in the development a personalized care plan based on aspects of culture and diversity. Users of this tool should place it in the patient's chart or use the mnemonic when gathering the patient's history. The mnemonic also includes sample questions that the provider can ask patients.

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Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies: Final Report

Resource

This report presents the results of an Office of Minority Health (OMH) project to construct an organizational self-assessment tool for Local Public Health Agencies (LPHAs) that offers sound measures of culturally and linguistically appropriate services (CLAS).

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Clear Communication: An NIH Health Literacy Initiative

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Clear Communication is an NIH initiative focused on improving health literacy by providing information, educational products, research, and lessons learned on health literacy to improve cultural competence.

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Assessing the Impact of Cultural Competency Training Using Participatory Quality Improvement Methods

Resource

The primary aim of this Aetna Foundation-funded study was to assess whether integrating a cultural competency training program into ongoing quality improvement activities at two large urban family practices affiliated with a medical school would result in: improved physician knowledge, skills, attitudes, and comfort levels relating to the care of patients from diverse backgrounds; and increased

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Ask Me 3

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Ask Me 3, out of the National Patient Safety Foundation, is a simple tool designed to promote communication between health care providers and patients in order to improve health outcomes. For patients, the website provides simple tips and solutions for ensuring clear patient-provider communication.

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Working With Diverse Patients: Tips For Successful Patient Encounters

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This webpage includes tips to enhance patient/provider communication and avoid misunderstanding by being aware of the following: styles of speech; eye contact; body language; gentle guidance of patient conversation.

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U.S. Census Bureau American Fact Finder

Resource

The U.S. Census Bureau Fact Finder website allows users to find population, housing, economic, and geographic data. Users can download fact sheets for their communities that include race and language data. Additionally the website offers maps that provide race, ethnicity and language data by state, county, congressional district and municipality.

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Telephone Interpreting in Health Care Settings: Some Commonly Asked Questions

Resource

This webpage of frequently asked questions regarding telephone interpreting in health care settings may be helpful for interpreters, language service companies, and health care providers who wish to learn more about telephone interpreting, as well as its potential benefits and limitations in health care scenarios. A list of useful resources for further reading is included.

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Statehealthfacts.org

Resource

This website provides state-by-state health data for all 50 states. The website includes population and demographic data that is useful for any organization gathering race and ethnicity data. Health information by race and ethnicity such as the infant death rate and cancer incidence are also available for each state.

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Sample Action Plan to Improve Health Literacy

Resource

This webpage provides a sample Action Plan to Improve Health Literacy for a fictional organization — ABC Community Health Center.  The plan can be used as a guide for national, state, county, and community health organizations committed to improving health literacy.  The sample plan includes both action steps and specific measurable objectives to be used for evaluation.

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