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Partnering With Diverse Patients: Tips for Office Staff to Enhance Communication

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This webpage provides guidelines for effective communication with limited English proficiency (LEP) patients and makes recommendations for effective organizational policies to ensure that the needs of LEP patients are met. The guidelines were developed based on a survey of members of the American College of Obstetricians and Gynecologists (ACOG).

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Non-Verbal Communication and Patient Care

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This webpage provides case study examples of non-verbal miscommunication that can hinder effective patient-provider encounters. The webpage also provides tips for how to effectively communicate with patients from diverse backgrounds.

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National Network of Libraries of Medicine: Health Literacy

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This NNLM website provides an overview of health literacy and the impact of low health literacy. It also outlines the role of the consumer health librarian in developing easy-to-read materials and access to technology to support patients with low health literacy. Lastly, the website provides links to other health literacy resources.

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Multicultural Health Care: A Quality Improvement Guide

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This website serves as a resource for organizations wanting to undertake quality improvement initiatives to improve culturally and linguistically appropriate services and to reduce disparities in care.

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Modern Language Association Language Map: A Map of Languages in the United States

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The MLA Language Map is intended for use by students, teachers, and anyone interested in learning about the linguistic and cultural composition of the United States. The MLA Language Map uses data from the 2000 United States Census to display the locations and numbers of speakers of thirty languages and three groups of less commonly spoken languages in the United States.

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Medline Plus: Health Literacy Webpage

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This webpage provides an overview of health literacy and a comprehensive list of resources on health literacy for both health care professionals and patients. Resources include tutorials for patients on improving health literacy, journal articles on health literacy, glossaries of common health terms, statistics on health literacy, and guides for children and seniors.

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Limited English Proficiency: A Federal Interagency Webpage

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LEP.gov promotes a positive and cooperative understanding of the importance of language access to federally conducted and federally assisted programs. This website supports fair, reasoned and consistent implementation of Executive Order 13166, Title VI of the Civil Rights Act of1964, and the Title VI regulations regarding language access.

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Literacy Assessment Instruments

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This website lists and provides links to several of the health literacy assessment tools most commonly applied by researchers and clinical personnel in gauging patient-participant health literacy levels. The tools listed include the ABLE, LAD, NVS, NLS, REALD, REALM, REALM-R, SAHLSA, SILS, Slosson Oral Reading Test, TABLE, TOFHLA, and WRAT.

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IMIA Interpreter Rounds

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This webpage provides an explanation of the best practice of interpreter rounds identified in "Best Practice Recommendations for Hospital Based Interpreter Services" by the Massachusetts Department of Public Health. This webpage explains the importance of interpreter rounds and provides a list of essential protocols and guidance on the role of interpreters in a hospital setting.

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HRET Disparities Toolkit: A Toolkit for Collecting Race, Ethnicity, and Primary Language Information from Patients

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The Health Research and Educational Trust Disparities (HRET) Toolkit is a web-based tool that provides hospitals, health systems, clinics, and health plans information and resources for collecting race, ethnicity, and primary language data from patients.

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