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Models for the Provision of Language Access in Health Care Settings

National Council on Interpreting in Health Care (NCIHC)
2002

This paper provides an overview and critical analysis of the various communication models that are used to increase successful communication with limited English proficiency (LEP) patients in health care settings.

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Models for the Provision of Health Care Interpreter Training

National Council on Interpreting in Health Care (NCIHC)
2002

This paper provides a discussion about the lack of standardized medical interpreter training curricula. The authors provide an overview of the importance of properly training medical interpreters and outline the current methods that are in existence for training medical interpreters. Each method is then analyzed with a list of advantages and disadvantages.

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Linguistically Appropriate Access and Services: An Evaluation and Review for Healthcare Organizations

National Council on Interpreting in Health Care (NCIHC)
2002

The goal of this paper is to offer a process by which a health care organization can evaluate its existing structure and capacity for providing linguistically and culturally appropriate care and accessibility at all levels. This initial evaluation will help identify actions needed to improve quality of care, clinical outcomes, service delivery, cost containment, and regulatory compliance.

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Implementing a National Voluntary Consensus Standard for Informed Consent: A User’s Guide for Healthcare Professionals

National Quality Forum (NQF)
2005

This user’s guide describes how to improve the informed consent process to ensure that patients understand the choices they make.

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Health Literacy: A Toolkit for Communicators

America's Health Insurance Plans (AHIP)
2010

This resource was developed by AHIP’s Health Literacy Task Force for use by professionals charged with developing health literacy programs, plain language initiative, and member-experience programs is a toolkit that provides links to important resources for starting up health literacy initiatives.

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Health Information Translations

This site, developed utilizing the combined skills and experience of 3 of Central Ohio's largest health care organizations, provides health care professionals with materials on general health topics that have been translated into over eighteen languages.

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Guide to Interpreter Positioning in Health Care Settings

National Council on Interpreting in Health Care (NCIHC)
2003

In this paper, the NCIHC explores the issues surrounding the physical positioning of an interpreter during a health care encounter. This paper suggests some pros and cons of different scenarios, based on NCIHC members’ experience, as a first step in building consensus on this important issue.

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Growing Your Capacity to Engage Diverse Communities by Working with Community Liaisons and Cultural Brokers

Family Voices
2009

This resource focuses on how organizations providing services to families of children with special needs and/or disabilities can build relationships with community liaisons and cultural brokers. The guide provides an overview of what cultural brokers are, outlines how to find a cultural broker, the steps needed to form effective collaboration with cultural brokers, and list of further resources.

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Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement

Institute of Medicine (IOM)
2009

In response to the importance of the collection of data on race, ethnicity, and English-language proficiency, the Institute of Medicine (IOM) formed the Subcommittee on Standardized Collection of Race/Ethnicity Data for Healthcare Quality Improvement.  A lack of standardization of race, ethnicity, and language categories has been raised as one obstacle to achieving more widespread col

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Final Report on a Pilot of a Certification Process for Spanish-English Interpreters in Health Care, Conducted in 2003

National Council on Interpreting in Health Care (NCIHC)
2003

This paper reports on a collaboration between the Massachusetts Medical Interpreters Association (MMIA) and the California Healthcare Interpreter Association (CHIA) with the NCHIC to pilot a certification process for health care interpreters. With funding from the U.S.

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