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Unified Health Communication (UHC): Addressing Health Literacy, Cultural Competency, and Limited English Proficiency

Health Resources and Services Administration (HRSA)

This online training course is designed to improve health care professionals' ability to communicate with patients and overcome barriers that can keep patients from getting the full benefit of quality care.

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Worlds Apart

Stanford University Center for Biomedical Ethics

The Worlds Apart videos and facilitator's guide are designed to be used as a major component of a teaching curriculum on cross-cultural medicine, racial/ethnic disparities in health care, and diversity.

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The Health Literacy of America's Adults: Results from the 2003 National Assessment of Adult Literacy

U.S. Department of Education
2006

The Health Literacy of America's Adults is the first release of the National Assessment of Adult Literacy (NAAL) health literacy results. The results are based on assessment tasks designed specifically to measure the health literacy of adults living in the United States. Health literacy was reported using four performance levels: Below Basic, Basic, Intermediate, and Proficient.

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Think Cultural Health

Office of Minority Health (OMH)

This site, sponsored by the Office of Minority Health, offers resources and tools to promote cultural competency in health care. Primarily, the website provides access to free online courses accredited for continuing education credit. Additionally, the website includes supplementary tools on legislation and policy, and the CLAS standards.

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Teaching Cultural Competence in Health Care: A Review of Current Concepts, Policies and Practices

American Institutes for Research (AIR)
2002

This paper produced for the Office of Minority Health provides an in-depth overview of cultural competence in health care and cultural competence curricula through the paradigm of the CLAS standards. The purpose of the paper is to report findings of an environmental scan to inform the development of cultural competence curriculum modules for family physicians.

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Strategies for Leadership: A Diversity and Cultural Proficiency Assessment Tool for Leaders

American Hospital Association (AHA)
2004

This tool is a guide designed for hospital and health care leaders in order to assess where their organization is in the process of providing culturally proficient and sensitive health care to all patients. The publication includes a checklist, action steps, case studies and a bibliography.

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Strategies for Improving Minority Healthcare Quality

Johns Hopkins University Evidence-based Practice Center
2004

The purpose of this Agency for Healthcare Research and Quality (AHRQ) report is to systematically review the evidence to determine the effectiveness of interventions designed to improve the quality of healthcare and/or to reduce disparities for ethnic minorities. It focuses on evaluations of interventions aimed at healthcare providers or organizations.

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State Official's Guide to Health Literacy

Council of State Governments (CSG)
2002

This guide is intended for policymakers and other advocates wishing to improve health communication. The guide provides an overview of research findings on the issue of health literacy and a summary of the Council of State Government's (CSG) National Survey on Health Literacy Initiatives. Chapter One defines health literacy and offers evidence as to why it matters to states.

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Speaking Together Toolkit

Robert Wood Johnson Foundation (RWJF)
2008

This toolkit emerged out of a Robert Wood Johnson Foundation project involving ten hospitals with racially and ethnically diverse patient populations. The project aimed at improving the quality and availability of health care language services for patients with limited English proficiency (LEP).

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Second Language and Cultural Competency Training for Continuing Medical Education Credit

California Endowment
2005

The purpose of this environmental scan is to help The California Endowment and the Medical Board of California to see where potential opportunities lie to improve patient health access, quality and outcomes through physician second language proficiency and cultural competency Continuing Medical Education (CME), as mandated by the Cultural and Linguistic Competency of Physicians Act of 2003 (AB 801

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