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Best Practice Recommendations for Hospital-Based Interpreter Services

Massachusetts Department of Public Health

The following Best Practice Recommendations draw upon the Office of Civil Rights Policy Guidance. They are intended to assist acute care hospitals in developing interpreter services best suited to their particular circumstances; they are designed as a reference guide.


American Community Survey and Census Data on the Foreign Born by State

Migration Policy Institute (MPI)

This interactive map provides national and state-by-state data on immigrant populations from the national Census, the American Community Surveys (ACS), and the National Assessment of Adult Literacy (NAAL). After choosing a state and selecting "Language and Education," users can find literacy statistics about immigrant and native-born populations.


AHRQ Pharmacy Health Literacy Center

Agency for Healthcare Research and Quality (AHRQ)

In order to support health literacy in pharmacy settings, the AHRQ has produced the Pharmacy Health Literacy Center website. The website includes health literacy tools such as a health literacy assessment guide, training programs for pharmacy staff, guides on creating pill cards, and a telephone reminder tool for refilling prescriptions on time.


AHRQ Health Literacy Measurement Tools

Agency for Healthcare Research and Quality (AHRQ)

This Agency for Healthcare Research and Quality (AHRQ) website provides a definition of health literacy and two downloadable AHRQ-funded health literacy tools: the REALM and the SAHLSA-50. The site explains how each tool should be used and provides instructions on how to administer and score the tools.


Affordable Language Services: Implications for Health Care Organizations

Robert Wood Johnson Foundation (RWJF)

This brief highlights the effects of language barriers on patient safety and quality of health care, and the challenges organizations must overcome in order to effectively address language barriers.


Adult Literacy Estimates

Portland State University (PSU)

This web-based tool helps users determine adult literacy levels by state, county, county subdivision, congressional district and city or town. Additional information includes education level, English proficiency, occupation, race/ethnicity, and number of immigrants by percentage.


"What Did the Doctor Say?:" Improving Health Literacy to Protect Patient Safety

Joint Commission

This white paper was produced by an expert roundtable panel that was asked to frame the issues that underlie the health literacy problem in health care and propose solutions for their resolution.


10 Tips for Working with Interpreters

SCAN Health Plan

This website provides health care professionals with a list of ten tips for selecting and working with an interpreter during a patient-provider interaction.