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Faces of Disparity Video

Connecticut Multicultural Health Partnership
2010

The Faces of Disparity Awareness Campaign, which was created by the Communication and Media Committee, consists of two complementary media productions:  The Faces of Disparity Exhibit, and the Faces of Disparity Video.  The exhibit and video, which may be shown independently or together, raise awareness of health disparities in Connecticut and introduce the CLAS Standards (National St

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Language Access and the Law: Caring for the LEP Patient

Critical Measures, LLC
2010

Language Access and the Law in Healthcare is the nation's first e-learning program on this critical topic. The course is designed to increase physicians' knowledge of the business, medical (quality/safety) and legal reasons for providing language access services to patients. In particular, it will teach clinicians how to:

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AHRQ Health Care Innovations Exchange

Agency for Healthcare Research and Quality
2010

The Innovations Exchange aims to increase awareness of innovative strategies and activities among health care providers in a timely manner.

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Genetic Counseling Cultural Competence Toolkit

National Society of Genetic Counselors
2011

The Genetic Counseling Cultural Competence Toolkit is a website and resource portal designed to provide information to members of the genetic counseling profession, students, and other interested health care providers and consumers.

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How to File a Civil Rights Discrimination Complaint with the Federal Office for Civil Rights

Office for Civil Rights, US Department of Health and Human Services
2009

This online fact sheet developed by Office for Civil Rights (OCR) provides information on how to file a Discrimination Complaint with the OCR.  The webpage includes information on what your complaint must include, how to file your complaint, and a list of addresses to send your complaint to. 

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Multicultural Organizational Development in Nonprofit Organizations

CompassPoint Nonprofit Services, Mayeno Consulting
2010

What does it take to integrate cultural competence into the day-to-day operations of a community-based nonprofit organization? Once the work is started, how do you move it to the next level and sustain an ongoing process?

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Language Services Performance Measures

Center for Health Care Quality, Department of Health Policy, George Washington University School of Public Health and Health Services
2010

These language services measures were developed by the Speaking Together program at George Washington University. They address screening patients for preferred spoken and written language, interpreter productivity, timeliness of services, and receipt of necessary services. They are part of AHRQ's National Quality Measures Clearinghouse.

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Plain Language Matters Blog

Center for Plain Language

This blog out of the Center for Plain Language focuses on plain language, a method of writing that makes materials quick and easy to understand for the intended audience.  This blog posts current information relevant for professionals implementing plain language in their organizations.  Topics include advocacy, finance, government, health care, legal, and plain writing laws.

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Start a Plain Language Initiative in Your Organization: A step-by-step approach

Center for Plain Language

This resource from the Center for Plain Language offers a ten step approach for starting a plain language initiative in any organization.  Plain language is a method of writing materials so that the intended audience can read the materials quickly and easily.  Plain Language is audience defined so the definition of 'plain' depends on the intended audience.

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Communication Climate Assessment Toolkit (C●CAT)

Ethical Force Program
2010

Effective communication is necessary for every aspect of quality care and is an increasing focus of accreditation and other regulations.

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