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Crossing Cultures: Five Simple Steps to Improve Health by Improving Communication

HealthPartners Center for International Health
2008

In this 13 minute video Dr. Pat Walker shows how to improve care to patients from around the world. Through actual in-clinic interactions with patients from Ethiopia, Sudan, Cambodia, Laos, and Russia, Dr. Walker, Rob Carlson PA-C and Carlos Franco MD demonstrate how to apply a simple method to improve any cross-cultural encounter, called the LEARN model.

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County of Los Angeles Department of Health Services Cultural and Linguistic Competency Standards

County of Los Angeles Department of Health Services
2003

These cultural and linguistic competency standards developed by the Los Angeles County Department of Health Services (DHS) were established to assist the DHS and its entities in creating a health system that is responsive and accessible to the patient populations of LA County.

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Blueprint for Teaching Cultural Competence in Physical Therapy Education

American Physical Therapy Association (APTA)
2008

This Blueprint for Teaching Cultural Competence in Physical Therapy Education is intended as a guide to assure that core knowledge, attitudes, and skills specific to developing cultural competence are being addressed in physical therapy education programs.

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Addressing the Mental Health Problems of Border and Immigrant Youth

National Child Traumatic Stress Network (NCTSN)
2009

This special report helps mental health care providers working in the Mexico-US border region understand the diverse cultural, socioeconomic, environmental, and political factors that daily impact the lives of their clients/patients.

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Who, When, and How: The Current State of Race, Ethnicity, and Primary Language Data Collection in Hospitals

Commonwealth Fund
2004

Because the methods for collecting race, ethnicity and primary language data are disparate and, for the most part, incompatible across organizations and institutions in the health care sector the authors of this report conducted site visits to hospitals to provide a nationwide snapshot of current practices in race, ethnicity, and primary language data collection.

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The Terminology of Health Care Interpreters: A Glossary of Terms

National Council on Interpreting in Health Care (NCIHC)
2008

This glossary defines commonly used terms from the language industry as they are used in the interpreting profession today. The goal of this glossary is to provide the end user of interpreting services and professionals in the field with the vocabulary necessary to engage in meaningful dialogue.

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Tailoring Initiatives to Meet the Needs of Diverse Populations: A Self-Assessment Tool

Joint Commission
2008

This self-assessment tool is provided in Chapter 8 of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations to help organizations evaluate the way they currently provide care and services to diverse patient populations.

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Sight Translation and Written Translation: Guidelines for Healthcare Interpreters

National Council on Interpreting in Health Care (NCIHC)
2010

This position paper focuses on the special demands of sight translation and written translation in the context of the work of spoken language interpreting. It offers general guidance on the appropriate provision of sight translation and written translation services by a spoken language interpreter.

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Quality Health Services for Hispanics: The Cultural Competency Component

Health Services and Resources Administration (HRSA)

This online book is designed to help health care professionals better understand and more effectively respond to the growing needs of the over 30 million Hispanics in the United States. It is designed facilitate greater access to, and utilization of, health and human services for this patient population, as well as provide useful suggestions on improving one-to-one provider-patient interactions.

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National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities Resource Database

National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities

The National Resource Center database of resources provides a catalog of annotated and cross-referenced resources, programs and projects in a range of topics, languages, and communities. It also includes translated materials cataloged by multiple languages and cultural communities.

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