In Any Language: Improving the Quality and Availability of Language Services in Hospitals

Organization: 
Robert Wood Johnson Foundation (RWJF)
Author: 
Regenstein, Marsha
Author: 
Trott, Jennifer
Author: 
West, Catherine
Author: 
Huang, Jennifer
Published Date: 
2008

This document is the final report of the Speaking Together: National Language Services Network program. It highlights the experiences of 10 participating hospitals and showcases some of the proven practices that were implemented to improve the language services these health care organizations provided. The report includes performance measures that were developed during Speaking Together to provide a common platform for improving quality in language services. It includes sections highlighting progress that the hospitals have made in achieving their goals around improved language services delivery. Also described are the structural, organizational and procedural changes that took place in the hospitals to support and sustain improvements on behalf of patients with language needs, as well as lessons learned throughout the program.

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