Assessing the Impact of Cultural Competency Training Using Participatory Quality Improvement Methods

Center for Healthy Families and Cultural Diversity Department of Family Medicine, University of Medicine and Dentistry of New Jersey (UMDNJ) - Robert Wood Johnson Medical School
Like, Robert C.
Fulcomer, Mark C.
Kairys, Jo Ann
Wathington, Kimberly D.
Crosson, Jesse
Published Date: 

The primary aim of this Aetna Foundation-funded study was to assess whether integrating a cultural competency training program into ongoing quality improvement activities at two large urban family practices affiliated with a medical school would result in: improved physician knowledge, skills, attitudes, and comfort levels relating to the care of patients from diverse backgrounds; and increased patient satisfaction with cross-cultural primary care clinical encounters. The study found that the cultural competency training program effectively increased physicians' self-perceived cultural competence knowledge, and increased patient satisfaction. The website contains the assessment tools the researchers used to asses the organization's cultural competence.


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