Better Communication, Better Care: Provider Tools to Care for Diverse Populations

Organization: 
Industry Collaboration Effort (ICE)
Author: 
Akin, Margie
Author: 
Carr, Diana
Author: 
Payne, Peggy
Published Date: 
2004

The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates. The tool kit contents are organized into four sections, each containing helpful background information and tools that can be reproduced and used as needed:

  1. Interaction with a diverse patient base
  2. Communication across language barriers
  3. Understanding patients from various cultural backgrounds
  4. References and resources. Resources include tools such as an interview guide for hiring staff with diversity awareness, tip sheets, self-assessment tools, legislation guides

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