Bridging the Cultural Divide in Health Care Settings: The Essential Role of Cultural Broker Programs

National Center for Cultural Competence (NCCC)
Goode, Tawara
Sockalingam, Suganya
Snyder, Lisa Lopez
Dunne, Clare
Hubert, Isabella Lorenzo
Published Date: 

Through a Cooperative Agreement, the National Health Service Corps (NHSC), Bureau of Health Professions (BHPr), funded the National Center for Cultural Competence (NCCC) to conduct the Cultural Broker Project. The goal of this collaborative project was to encourage the use of cultural brokering as a key approach to increasing access to, and enhancing the delivery of, culturally competent care. This guide is designed to assist health care organizations in planning, implementing, and sustaining cultural broker programs in ways including the following: a) Introduce the legitimacy of cultural brokering in health care delivery to underserved populations; b) Promote cultural brokering as an essential approach to increase access to care and eliminate racial and ethnic disparities in health; c) Define the values, characteristics, areas of awareness, knowledge, and skills required of a cultural broker; d) Provide guidance on establishing and sustaining a cultural broker program for health care settings that is tailored to the needs and preferences of the communities served. This guide can serve as a resource to organizations and agencies that are interested in partnering with health care organizations to enhance the health and well-being of communities.


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