Communication Climate Assessment Toolkit (C●CAT)

Organization: 
Ethical Force Program
Author: 
Ethical Force Program
Author: 
American Medical Association
Published Date: 
2010

Effective communication is necessary for every aspect of quality care and is an increasing focus of accreditation and other regulations. To assist organizations in meeting their goals related to communication, the American Medical Association (AMA), through its multi-stakeholder Ethical Force Program®, used a formal consensus process to develop the Communication Climate Assessment Toolkit (C•CAT).  C•CAT, which has been validated in a 4-year national field test, provides a 360-degree organizational assessment using coordinated patient, clinician, non-clinical staff and leadership surveys, as well as an organizational workbook that is completed by a quality improvement team.  When analyzed together C•CAT’s tools provide you with tangible, reliable metrics that demonstrate whether an organization’s policies, practices and culture promote effective, patient-centered communication. Trained consultants help you implement the toolkit resources, conduct statistical analysis of your data (including comparisons against our national benchmarking database), and create a feedback report featuring personalized, site-specific recommendations to help maximize the impact of your performance improvement efforts. Organizations using the C•CAT find it compliments CAHPS assessments, documents compliance with Title VI (CLAS) standards, and is invaluable in meeting the Joint Commission’s new patient-centered communication standards.

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