Community Access Monitoring Survey (CAMS) Project

Organization: 
Access Project

The Access Project collaborated with community-based organizations to survey the uninsured about their experiences getting care at local, mainly safety-net, health care institutions. The purpose of the project was to compare the perceptions and experiences of adults who needed and had ready access to an interpreter with the experiences of adults who needed and did not have an interpreter readily available and those who did not need an interpreter. The initiative produced both a national report and local reports for each participating community. The findings show that uninsured respondents with limited English proficiency (LEP) who have access to an interpreter have strikingly better experiences in a wide range of areas, including ability to understand medication instructions, ability to get financial assistance to pay for care, and overall satisfaction with their health care encounter, compared to those who did not have an interpreter.

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