Cultural Competence in the Delivery of Services Through Medicaid Managed Care

George Washington University School of Public Health and Health Services
Published Date: 

This technical assistance document provides an overview of the duties outlined for Managed Care Organizations (MCOs) in Federal law and regulation. The document covers enrollee information, oral interpreter services, coverage determination standards and procedures, provider networks, quality measurement and improvement, and data collecgtiton and reporting. This document serves as a good introduction to the policies around culturally competent care in Medicaid and how these policies relate to the Standards on Culturally and Linguistically Appropriate Services (CLAS) Standards.


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