Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies: Final Report
This report presents the results of an Office of Minority Health (OMH) project to construct an organizational self-assessment tool for Local Public Health Agencies (LPHAs) that offers sound measures of culturally and linguistically appropriate services (CLAS). The authors took the results of the National Study of Culturally and Linguistically Appropriate Services in Managed Care Organizations and modified them to test in an LHPA setting. The report provides an overview of the CLAS Standards and how they can lead to improved health outcomes, the role of the CLAS Standards in LHPAs, and a self-assessment tool that LHPAs can utilize for quality improvement purposes to ensure they are providing effective care for patients from culturally and linguistically diverse populations.
- Topic Areas: Organizational Cultural Competence, Quality Improvement, Standards, Organizational Assessments and Measurement, Policy