Health Care Language Services Implementation Guide

This online guide is designed for health care organizations of all sizes to assist in the evolution of language access services (LAS). The guide lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step. The guide is broken up into four steps: 1) Assessing the Language Needs of Your Patients; 2) Assessing Your Organizational Capabilities; 3) Planning and Implementing Language Services; 4) Evaluating the Quality of Your Language Access Services