HRET Disparities Toolkit Staff Training Presentation: Question and Answer Response Matrix

This PowerPoint presentation was developed by HRET to aid in the use of their Disparities Toolkit that helps healthcare organizations collect patient race, ethnicity and language data. The presentation, which can be individually tailored for use at any hospital or other health care organization, provides guidance for staff on how to appropriately interact with patients as they collect patient data. The presentation provides suggested scripts and responses that staff can utilize when they encounter resistance to a question or confusion about a question.