Making the Business Case for Culturally and Linguistically Appropriate Services in Health Care: Case Studies from the Field

Organization: 
Alliance of Community Health Plans Foundation
Published Date: 
2007

Through thirteen case studies this report identifies the business benefits achieved by health care organizations implementing one or more of the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care. The examples described in the report are relevant for diverse health care organizations that range in size from large integrated health care delivery systems to small satellite community clinics. The report was designed to create an information base on CLAS business successes for use by organizations considering implementation of CLAS initiatives. It includes background information on the CLAS standards and some additional resources for promoting the integration of CLAS into health care systems.

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