Patient Centeredness, Cultural Competence, and Healthcare Quality

Journal of the National Medical Association
Saha, Somnath
Beach, Mary Catherine
Cooper, Lisa A.
Published Date: 

The purpose of this paper is to present and compare the ideals of patient centeredness and cultural competence, to define their similarities and differences, and to discuss their implications for improving healthcare quality at the interpersonal and health system levels. The authors recommend that healthcare organizations and providers should adopt principles of both patient centeredness and cultural competence jointly, so that services are aligned to meet the needs of all patients, including people of color and other disadvantaged groups, whose needs and preferences may be overshadowed by those of the majority.


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