Planning Culturally and Linguistically Appropriate Services: A Guide for Managed Care Plans

Agency for Healthcare Quality and Research (AHRQ)
Published Date: 

This online guide provides an overview of cultural and linguistic competence in health care from the perspective of Managed Care Organizations. The guide is designed to help plans assess the diversity of their population and their current level of cultural and linguistic competence, identify feasible priority areas for improvement of culturally and linguistically appropriate services (CLAS) based on the assessment, and develop a plan to implement cost-effective and manageable interventions to address these priority areas. In addition, the guide provides a brief business case for CLAS in Managed Care.


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