Providing Oral Linguistic Services: A Guide for Managed Care Plans

Organization: 
Agency for Healthcare Quality and Research (AHRQ)
Published Date: 
2003

This online guide provides an overview of oral linguistic services and why Managed Care Organizations should provide oral linguistic services to members with limited English proficiency (LEP). The guide is designed to help plans address shifting demographic trends by offering an approach to defining the oral linguistic needs of LEP members, and developing strategies to meet their communication needs through a six step process. In addition, the guide provides a brief business case for cultural and linguistic competence in Managed Care.

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