A Toolkit for Serving Diverse Communities

Organization: 
U.S. Administration on Aging
Published Date: 
2010

The Administration on Aging has produced this toolkit that provides guidelines and instructions for providing respectful, inclusive, and sensitive services for the older adults in any diverse community. The Toolkit consists of a four-step process and a questionnaire that assists professionals, volunteers and grassroots advocates with every stage of program planning, implementation and service delivery for older adult communities, their families and caregivers. The core principles of the toolkit include respect, inclusion and sensitivity as the hallmarks of quality service. This Toolkit is an invitation to make a cultural shift in service provision, to learn, to grow and fully appreciate the diverse community of older adults that agencies and their partners serve.

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