Cultural Competence 101

Cultural Competence 101: You want to make your professional practice or health care organization more responsive to the needs of culturally diverse populations, but you’re not sure where to start. We’ve identified resources that will help you get started – or benchmark your current efforts.

This list shows all the website content related to Cultural Competence 101.

Bringing Health Information to the Community

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This blog focuses on health information issues related to the community, especially underserved communities. Regular postings on health information in the areas of public health, minority health, community resources, funding, and more.

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Where We are Now

Blog entry

Four years ago, when I began working at NCQA, several projects were underway to address culturally and linguistically appropriate services (CLAS) and health care disparities in racial, ethnic and linguistic minorities.

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"I Speak" Language Identification Cards

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This document can be used to help identify the language of a non-English speaker. It uses a short phrases written in over 30 languages that a user can check to indicate the language they speak.

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Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care

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This landmark report from the Institute of Medicine found that a consistent body of research demonstrates significant variation in the rates of medical procedures by race, even when insurance status, income, age, and severity of conditions are comparable. This research indicates that U.S.

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CLAS A-Z: A Practical Guide for Implementing the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care

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The Office of Minority Health (OMH) has supported the preparation of this step-by-step guide to assist health care organizations in creating a health care environment that meets the very real needs and expectations of an increasingly diverse patient/consumer population.

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Think Cultural Health

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This site, sponsored by the Office of Minority Health, offers resources and tools to promote cultural competency in health care. Primarily, the website provides access to free online courses accredited for continuing education credit. Additionally, the website includes supplementary tools on legislation and policy, and the CLAS standards.

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Provider's Guide to Quality and Culture

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This website is a useful tool that health care organizations can utilize to begin thinking about steps they can take to provide more culturally competent care. The website includes definitions of basic terms and helps to explain how culture influences health care.

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Physician's Practical Guide to Culturally Competent Care

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This online course is a self-directed training course for physicians and other health care professionals with a specific interest in cultural competency in the provision of care.

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Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws

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This video produced by the Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights is designed to help health care organizations determine the best methods of care for meeting the communication needs of diverse patients.

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