Culturally Competent Care

Culturally Competent Care: Addressing cultural issues that arise in the delivery of individual and community-based health services.

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  • Care Management

    Coordinating services that addresses cultural and linguistic issues on behalf of a person within a health care institution or among several institutions. Includes medical home models.

  • Clinical Interactions

    Addressing cultural and linguistic issues in the context of clinical interactions; patient-provider communication.

  • Community Education

    Health promotion, disease prevention, and community health worker programs for community outreach to culturally diverse populations.

  • Mental Health/Substance Abuse

    Issues and strategies related to behavioral health for diverse populations.

  • Patient Education and Support

    Patient and family education, cultural support, and patient navigation within a health care institution that addresses cultural and linguistic issues.

  • Patient Safety

    Cultural and linguistic issues relating to the reduction and prevention of inadvertent harm to patients as a result of their care.

Culturally Competent Care for Latino Patients

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This collection of reflections and case studies focuses on the challenges that can confront Hispanics in American health care settings. Each fictional case study was developed based on personal interviews with doctors, nurses, social workers and chaplains and includes a commentary so that users can learn new skills and strategies to increase cultural competence.

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Cultural & Spiritual Sensitivity: A Learning Module for Health Care Professionals

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This self-learning module has been developed to assist health care professionals to: a) address the issues of cultural and spiritual diversity; b) provide tools to understand one's own cultural and spiritual heritage and beliefs; c) develop the ability to provide culturally and spiritually sensitive approaches to care; d) identify appropriate interventions.

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Development and Evaluation of a Cultural Consultation Service in Mental Health

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This project involved the development and evaluation of cultural consultation as a specialized service in mental health in Canada. The principle objective of the service was to improve the accessibility and cultural appropriateness of mental health services for the multicultural population of Montreal, including immigrants, refugees, and ethnocultural groups, as well as Aboriginal peoples.

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Developing Web-Based Communication for Latino Audiences

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Featuring Silvia Inez Salazar of the National Cancer Institute, this Series of focused video briefings provides strategies for effective website design, translation services, and risk communication services for Latino audiences. These seven videos are intended for Public Health Information Officers and Emergency/Risk Communicators. The website includes a list of additional resources.

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Culturally Competent Care for Muslim Patients

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This collection of reflections and case studies focuses on the challenges that can confront Muslims in American health care settings. Each fictional case study was developed based on personal interviews with doctors, nurses, social workers and chaplains and includes a commentary so that users can learn new skills and strategies to increase cultural competence.

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Cultural Competency Toolkit: Ten Grant Sites Share Lessons Learned

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This toolkit provides an overview of and lessons learned from the Cultural Competency Initiative, which was launched in 2000. The Initiative assisted mental health organizations create and implement culturally competent services by providing funding and technical assistance as well as by disseminating information about innovative minority outreach programs.

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Critical Disparities in Latino Mental Health: Transforming Research into Action

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The National Council of La Raza in collaboration with California State University Long Beach, published this white paper detailing the findings of a summit held to convene leading researchers, academics, providers and community members to better inform Latino mental health issues.

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Building Liaisons with Latino Communities

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The following series of videos were filmed at the University of Georgia with a live studio audience of public information officers and edited into thematic units. They feature the expertise of Leslie Rodriguez, Pierluigi Mancini, Rosa Solorzano, Natalie Hernandez and Lynn Beatty, all members of the Hispanic Health Coalition of Georgia.

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Bridging the Cultural Divide in Health Care Settings: The Essential Role of Cultural Broker Programs

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Through a Cooperative Agreement, the National Health Service Corps (NHSC), Bureau of Health Professions (BHPr), funded the National Center for Cultural Competence (NCCC) to conduct the Cultural Broker Project. The goal of this collaborative project was to encourage the use of cultural brokering as a key approach to increasing access to, and enhancing the delivery of, culturally competent care.

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Toolkit for Modifying Evidence-Based Practices to Increase Cultural Competence

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The purpose of this Toolkit is to provide mental health services organizations a structured method for modifying Evidence-Based Practices (EBPs) to better meet the needs of the cultural groups they serve.

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