Culturally Competent Care

Culturally Competent Care: Addressing cultural issues that arise in the delivery of individual and community-based health services.

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  • Care Management

    Coordinating services that addresses cultural and linguistic issues on behalf of a person within a health care institution or among several institutions. Includes medical home models.

  • Clinical Interactions

    Addressing cultural and linguistic issues in the context of clinical interactions; patient-provider communication.

  • Community Education

    Health promotion, disease prevention, and community health worker programs for community outreach to culturally diverse populations.

  • Mental Health/Substance Abuse

    Issues and strategies related to behavioral health for diverse populations.

  • Patient Education and Support

    Patient and family education, cultural support, and patient navigation within a health care institution that addresses cultural and linguistic issues.

  • Patient Safety

    Cultural and linguistic issues relating to the reduction and prevention of inadvertent harm to patients as a result of their care.

Cultural Competence Self-Assessment Questionnaire (CCSAQ)

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The CCSAQ is an assessment tool designed for use in child and adolescent mental health systems to help organizations 1) assess their ability to deliver culturally and linguistically appropriate services, 2) identify cross-cultural strengths already present in the organization, and 3) guide leadership towards training interventions to improve cultural competence.

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Cultural Awareness Tool: Understanding Cultural Diversity in Mental Health

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To facilitate improvement in the quality of care of service providers in Australia, the Cultural Awareness Tool (CAT) was developed. CAT was designed as a first step in developing cultural competence and is aimed at providing practitioners with general guidance in how to manage clients with mental illness in a more culturally-aware manner.

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Addressing the Mental Health Problems of Border and Immigrant Youth

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This special report helps mental health care providers working in the Mexico-US border region understand the diverse cultural, socioeconomic, environmental, and political factors that daily impact the lives of their clients/patients.

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Quality Health Services for Hispanics: The Cultural Competency Component

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This online book is designed to help health care professionals better understand and more effectively respond to the growing needs of the over 30 million Hispanics in the United States. It is designed facilitate greater access to, and utilization of, health and human services for this patient population, as well as provide useful suggestions on improving one-to-one provider-patient interactions.

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National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities Resource Database

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The National Resource Center database of resources provides a catalog of annotated and cross-referenced resources, programs and projects in a range of topics, languages, and communities. It also includes translated materials cataloged by multiple languages and cultural communities.

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Implementing a National Voluntary Consensus Standard for Informed Consent: A User’s Guide for Healthcare Professionals

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This user’s guide describes how to improve the informed consent process to ensure that patients understand the choices they make.

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Diversity, Healing and Healthcare

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This website presents cultural and religious information relevant to healthcare providers who are serving diverse patients. The site provides general information about various cultural groups that are intended as 'sound bytes' to provide information that may impact communication between health care providers and patients who are from different cultures.

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Culture Clues

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Culture Clues are tip sheets for clinicians, designed to increase awareness about concepts and preferences of patients from diverse cultures. Tip sheets are available for these cultures: Albanian, Chinese, Deaf, Hard of Hearing, Korean, Latino, Russian, Somali, Vietnamese. Also available are tip sheets regarding end-of-life care for these cultures: Latino, Russian, Vietnamese.

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Cultural Competency in Health: A Guide for Policy, Partnerships and Participation

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The National Health and Medical Research Council (NHMRC) has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system.

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Better Communication, Better Care: Provider Tools to Care for Diverse Populations

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The materials in this tool kit are intended to provide health care professionals with the resources to address the very specific operational needs that often arise in a busy practice because of the changing service requirements and legal mandates.

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